Great
2,347 reviews
1-800 ContactsThe largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
Showing 50 reviews with 4 stars · Clear filters
Rosaline
Posted
It was great they had my information on file.
Response from 1-800 Contacts· Aug 21, 2026
Yay, we're glad we could make your experience smooth by having your information readily available. Thank you for your feedback!
Harry
Posted
Customer service was fantastic, quick approval of my new prescription and very quick shipping of my contacts.
Response from 1-800 Contacts· Aug 5, 2026
Yay! We're so happy to hear that our customer service was fantastic and that your prescription was approved and shipped quickly! Thank you for sharing your positive experience with us.
Austin
Posted
Overall, I love 1800Contacts. Easy to order, delivery is fast and being able to text the helpdesk team is great! I’ve only had one issue which is my most recent purchase. I recently got a new contact prescription, uploaded it to the site, I selected the same contacts I’ve been using but it did not give me an option to change the contact lens RX. But I made the mistake thinking when my purchase was confirmed they would look at my most up to date prescription and question if anything needed to be changed since I’ve always been asked in the past if I needed to upload a new prescription.
Response from 1-800 Contacts· Aug 5, 2026
We appreciate your kind words about our ordering process. Thanks for sharing your concern regarding the recent prescription update and the inability to change your contact lens RX during your latest purchase. So sorry for the hiccup on that. We are always working to improve our system to ensure a seamless experience when updating prescriptions and placing orders and this helps us so much. .
David G.
Posted
Fast easy & convenient
Response from 1-800 Contacts· Aug 5, 2026
We're so glad to hear that you had a smooth order process. Thank you for sharing your positive experience.
Wanda
Posted
Excellent experience. I will continue using 1800contacts.
Response from 1-800 Contacts· Aug 5, 2026
Yay! We are so happy to hear that you had an excellent experience with us! We truly appreciate your continued loyalty and look forward to serving you again.
TINA
Posted
Fast and easy
Response from 1-800 Contacts· Aug 5, 2026
We're happy to hear that our service was speedy and efficient for you. We appreciate your positive feedback! Thank you!
Adrien
Posted
Ordered with a 20% off promotion but the discount did not come off when I placed the order. I immediately contacted customer service via chat and was helped instantly. Order was canceled and then ordered and billed correctly. Very fast and happy with customer service. Would have been 5 stars if the order had been correct without having to go to CS. They also added express shipping for free and contacts arrived super fast!
Response from 1-800 Contacts· Jul 16, 2026
We appreciate you sharing your recent experience with us, and so glad our customer service team could swiftly resolve the discount issue and ensure your order was processed correctly, even adding express shipping. So sorry to hear about that initial issue with the promotion not applying automatically, and so glad we got that resolved. Your feedback is valuable as we strive to prevent similar situations in the future. We are happy your contacts arrived quickly! Yay!
Jim
Posted
Customer service was awesome. She would call me to see if I had my prescription yet. It took a while to get but when I sent it in the new lenses arrived in no time.
Response from 1-800 Contacts· Jul 8, 2026
We are so glad to hear about your positive experience with our customer service team! It's wonderful to know that we were able to help. So sorry to hear about the hiccup with the prescription and so happy to hear that the shipping was fast to get to you. Thank you for sharing your experience!
