Average
601 reviews
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Consumer Courier, with an average rating of 3.3 out of 5.
Showing 279 reviews with 5 stars · Clear filters
Debra
Posted
Your customer service is beyond accommodating. They are so very polite and will jump right in to fix or help you with any concerns.
Response from 8x8· Nov 8, 2024
Dear Debra, we are delighted to hear our support team has been so efficient and accommodating. We thank you for your feedback.
Nick C.
Posted
We switched to 8x8 from another cloud VoIP provider a few years ago and haven't looked back. 8x8 was able to provide numerous features at no additional cost that the other provider was trying to nickel and dime us on. Service has been very reliable, with no detected outages that we've been aware of.
Response from 8x8· Nov 4, 2024
Hi Nick, thank you for your positive review, we appreciate it. It's great you have found 8x8 value for money and the service is reliable. Thank you for choosing 8x8!
SCS
Posted
It's helpful to have a dedicated account manager, who is responsive to our needs.
Response from 8x8· Oct 31, 2024
Dear Customer, thank you for leaving a review. It's great to hear your account manager is supportive and responsive to your needs.
Sal
Posted
I spoke with a human being, and not a Machine
Response from 8x8· Oct 31, 2024
Hi, thank you for taking the time to leave a review. We're pleased to hear we were able to assist you.
Phil
Posted
8x8 is easy to use and find online help when you get stuck. The fact I only need to raise helpdesk tickets rarely is impressive, and they are very helpful and knowledgeable when I do, quickly resolving our issues. Many thanks for great customer service, guys.
Response from 8x8· Oct 31, 2024
Hi Phil, thank you for your review, we strive to provide excellent customer service and we're thrilled to hear we have been able to resolve your issues efficiently.
K P.
Posted
What a wonderful, sincere, supportive and positive experience. Full of great knowledge and expertise, friendly and relatable whilst providing exactly what I need for my new business. Highly recommend
Response from 8x8· Oct 15, 2024
Hi, thank you for taking the time to leave a review. We are delighted you have had such a positive experience.
Jason
Posted
It has been a pleasure working with Matthew on getting set up on this new system. He has been so helpful throughout the process and been patient in areas where we haven't been sure on how to use a system like this. I'm looking forward to having him as our account manager moving forward!
Response from 8x8· Oct 14, 2024
Hi Jason, we are delighted Matthew has been so helpful. Thank you for choosing 8x8!
Sel Y.
Posted
This was my first experience with setting up a VOIP system. 8x8 talked me through it step by step and where I had difficulties were patient and helpful in sorting the system out so that it worked for us exactly as required
Response from 8x8· Oct 9, 2024
We appreciate you taking the time to share your experience with our service. We'll be sure to pass this on to our team, who will be thrilled to know they made a difference. Thank you for choosing 8x8!
