8x8Reviews of 8x8.com

Nothing seems to ever work as described. Customer service usually decent but only after running to gauntlet of poorly programmed trobots

case closed

Be very wary of implementing this system, they will tell you how easy everything is and how powerful reporting is, it is definaltey not is very limited in its capabilities, the support from 8x8 can only be described as arrogant they seem to be in a cult of 8x8 us the best, it is a limited platform with many faults

Problem speaking with Customer Service.

I’ve been using 8x8 for 5+ years. I read these reviews and really have had nothing but positive experiences until now. Our phones work perfectly. However, i understand the change to sms. But the lack of communication to see where we are in the process is horrendous. There’s no email to send to. They tell you to chat with their bot. Their bot tells you to place a ticket or contact customer support. I followed directions to place a ticket but I don’t have the button to place a ticket. I call customer service and it tells me again to chat with the bot. Wait on hold for 10+ minutes and it keeps going. I have four lines with them and no responses for over a week. Giving it one more week then I’m going elsewhere. Don’t care if I have to pay more money. Text message is essential to my business

Keeps taking away functions so that customer needs to pay more. in addition, the support does not listen nor understand the customer's issue.

Update 3/14/24: 8x8 did finally respond to one of the two billing issues initially raised, and the charges I was seeing were legitimate—I have no problem acknowledging that. They broke out a contract lump sum into multiple transactions. However, as a customer you get nothing that explains this or what each transaction represents. They have the ability to create invoices, because I received one (and only one) for one of the two transactions I questioned. In total, there were four separate payments charged for the initial contract. I have received nothing detailing the other three transactions. 8x8 still has a lot of room to improve regarding billing transparency. They need to realize customers may have to properly account for every penny whether it be a depreciable asset like the phone equipment or the regular expense of phone service. With all the ancillary fees and taxes added to most bills, it’s nearly impossible to back figure correct amounts. I’m adding one star to my initial review where I gave only one. The company has a lot that needs to be improved upon regarding billing transparency and promptly addressing customer concerns and issues. Original review: I do wish I would have seen these reviews before following the advice of our IT expert on using this provider. After signing up, I have received two additional charges that still have yet to be explained. No invoice...no bill...just a transaction notice that we are being billed for some random figure. My sales agent has created two cases, but like others have said, all communication gets ignored. All I can say at this point is to stay away. There is a total lack of communication, accountability and transparency with this company.

Trying to close the account for over a month now, no one contacts me to close it, keep receiving emails asking if i want additional phone lines, unable to actually speak to some one who can sort this out. Absolutely shocking service