Excellent
33 reviews
Abby ConnectAbby Connect is a U.S.-based answering service that embodies the warmth and professionalism of a dedicated member of YOUR team, always ready to help. Abby has been serving the communication needs of businesses like yours for 20 years. Abby offers virtual receptionists for businesses big and small. Human receptionists are warm and welcoming and trained to represent your business the way you would. Our AI Receptionist is perfect for businesses looking to be more efficient by reducing time spent on the phone.
Abby Connect (abbyconnect.com) has 33 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 27 reviews with 5 stars · Clear filters
Grace
Posted
Great company. We've worked with Abby Connect for years now and anytime we've ever needed any help, they have been incredibly responsive and friendly. Just today I was having some trouble viewing our account settings and Priscilla was able to quickly help me out with portal access. Great customer service.
Alberto M.
Posted
Abby Connect has been a game changer for our granite countertop business. Their team handles every call professionally and makes sure we never miss an opportunity. Priscilla Loza, our Client Success Manager, has been outstanding to work with. She's always quick to respond, helpful with any questions, and genuinely cares about making sure the service works seamlessly for our business. I highly recommend Abby Connect. They've earned our trust, and we're grateful for the peace of mind they provide.
Tori A.
Posted
Abby Connect has been an amazing addition to our business. We first started using Abby during the Covid pandemic when our own staff was stressed, overworked and needed some help with the volume of phone calls we were receiving. The Abby team quickly learned the unique needs of our business and five years later we are still happy with their service. Our business receives calls 24/7, and even in the middle of the night the receptionists are kind and helpful. Over the past several months Pricilla has been the one to answer almost every email I have sent, responding within a short time with concise information and confirmations of our changes. I would recommend Abby to anyone who wants to take some of the load off of their administrative team. Sincerely, Tori Allen Operations Manager Frye Chapel Mortuary & Crematory
Trilogy Fertilization & Weed C.
Posted
We've used Abby Connect for about 3 years now and have ZERO complaints! Priscilla Loza, Angelica Monterrosa and the rest of the team over there have been amazing. 10 out of 10 recommend.
Sergio R.
Posted
We have been using Abby for about a month, and the quality of the AI receptionist is very good. It took us some time to populate the Q&A for the AI training, but the Abby team stepped up and helped us get everything in place. After starting they have also been very responsive in helping fine tune and solve minor problems.
Heather G.
Posted
We have had Abby for a long time now. They help so much to sort our incoming calls. They are attentive and respond to our questions and concerns quickly. Every once in a while they may not get the name of the client that is calling correct, but it is nothing that we cant quickly figure out. Mostly they do a great job answering clients and transferring them to where they need to go byt asking the correct questions.
Annie B.
Posted
I have been with Abby for over 3 years. They have provided a first-class and professional image for many customers. If there is ever an issue, Angie is always responsive and helpful! I absolutely love this service!
Chip H.
Posted
I can’t express how happy I am with their team. From Angelica my account manager to the receptionists they are nothing but professional. Always helping me increase my conversions. I’ve tried 3 other services and they are by far the best.
