Great
548 reviews
A.D. BankerFor over 45 years, students have turned to A.D. Banker & Company for the knowledge they need to pass insurance and FINRA licensing exams, and continue their insurance education. The high quality learning design produces outstanding results, and our knowledgeable customer care team provides friendly, responsive support to make the roads to licensing and career advancement easier.
A.D. Banker (adbanker.com) has 548 customer reviews on Consumer Courier, with an average rating of 4.3 out of 5.
Showing 52 reviews with 1 star · Clear filters
James H.
Posted
Not great customer service hard to register for web classes
Response from A.D. Banker· Jun 20, 2025
We appreciate your feedback and apologize that registering for web classes was difficult. Thank you for your feedback!
Brandie G.
Posted
the class was 'dry' and wasn't engaged. having ADHD, i am able to be engaged by reading, reading out loud, listening to another read, and visuals- usually at least two to encourage the engagement. if there were visuals on the class, that would help- and the listening to AI read have the ability to increase speed would help. have your team go through the whole course and listen to AI read, you will find it re-reading pages (example: p.135 2X, skipped next page, p.141 2X remainder of p.141 going to nxt pg, then skipped p.142, p.151, 153, 163, 166 2x, then skipped.) it did it too many times before and after these but wanted to get a sample to you. AI would have taken an extra 2-3 days if I were to solely use that reference
Response from A.D. Banker· Jun 17, 2025
We appreciate you sharing your experience and understand the class felt unengaging. Thank you for the detailed feedback regarding the AI reading and the skipped pages. We will review the course content and the AI functionality to improve the overall learning experience.
Warren M.
Posted
Way too slow! I could have done this course in half the time the demanded!
Response from A.D. Banker· Jun 17, 2025
We appreciate your feedback and are sorry the course pace did not meet your expectations. Any courses that have a time to be met is a requirement set by the state that we cannot deviate from.
Tuesday C.
Posted
I only needed the Life Insurance study materials, but it was not an option. I bought the Life & Health package by mistake and did not end up using it.
Response from A.D. Banker· Jun 14, 2025
We appreciate your feedback. We regret that the Life Insurance study materials were not available separately and that the Life & Health package did not meet your needs.
Harry S.
Posted
Any time I walked away during the course, it would time me out and take me to some random chapter of the course. So i'd have to figure out where I left off each time.
Response from A.D. Banker· Jun 13, 2025
We're sorry you had difficulty resuming the course where you left off. Thanks for your feedback.
Tabitha A.
Posted
There were a lot of technical issues while trying to work in the system.
Response from A.D. Banker· Jun 13, 2025
We apologize you experienced technical difficulties. We'll investigate these issues to improve our system's performance. Thanks for your feedback.
Khristian C.
Posted
There were times when the answers in the sections were incorrect. Example: I had a question that basically asked if a customer had to pay 20% of the 1000 bill, then the answer was 400. 400 is not 20% of 1000. Sometimes the whole website would crash as well. I’m not sure if it was all the traffic or what. Also, when you click the continue button from coming back to the website the next day, it goes back to chapter one instead of where you left off.
Response from A.D. Banker· Jun 13, 2025
Thank you for your feedback. We apologize if there were incorrect answers and website issues you experienced. We'll investigate the calculation errors and the crashes. We're also looking into the progress-tracking problem to improve your experience.
Robert O.
Posted
Your site went down several times preventing me from accessing content.
Response from A.D. Banker· Jun 13, 2025
We apologize that you experienced site access issues. We'll investigate these interruptions to improve your experience. Thanks for your feedback.
