John L.
Posted
It took over a month to get the product…
It took over a month to get the product a vest. The zipper was installed backwards and I asked for a refund. I provided a photo of the defect and order information. So far they have offered me a 20% discount if I repair the defect myself. I am hopeful that I will get a refund in a timely manner. Not what I expected and disappointing.
Response from Americadee· Oct 24, 2026
Dear John Laurin We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience. We take your feedback very seriously and sincerely invite you to contact us with your order number. Contact email: [email protected] We will promptly verify and properly address your concerns to ensure your rights are not harmed. Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue. Best regards Olivia