Chase S.
Posted
Placed an order but declined my…
Placed an order but declined my information so I had to use a different card. Went through and waited 3-4 for my order just to find out they cancelled it because they said it was fradulent. I’ve never had so many issues trying to order with a company. Completely inflexible, couldn’t even help me get things fixed or out to me. I run a business and this whole experience screwed me over and is putting me behind two weeks. Save yourself the time and headache and take your business else where. It’s a shame because I actually loved their products up til this experience.
Response from Angelus Direct· Jul 31, 2019
Hello Chase, We completely understand your frustration. This is only due to multiple fraudulent orders that have happened over the years. We prefer to make sure the owner of the card is taken care of. Sometimes our card processor will deem orders as fraudulent, and this is not something we can easily fix. If the order is sent out with this flag, we are then responsible if the order gets lost or damaged. We will not be reimbursed. And sadly, this happens a lot. Please feel free to reach out to us for a second chance, our security measures shouldn't ruin how our product works for you. You can contact me personally at [email protected]