AvedaReviews of aveda.com

ordine arrivato incompleto, e il servizio clienti non risponde nè al telefono nè via chat. Attendo veloce feedback, queste cose mi innervosiscono parecchio, non mollo Aggiornamento: hanno risposto di scrivere al servizio clienti, come leggere sotto. L’ho fatto e niente, NON SI SONO MOSSI. Io rimango fregata del valore di uno shampoo, che ho pagato ma a distanza di settimane non ho, e con la beffa di ricevere una risposta che pare pronta a risolvere, ma è solo FINTA.. Direi che siamo al limite del furto. INACCETTABILE

E' da giorni che provo a parlare con il servizio clienti Aveda ma i tempi di attesa sono di più di 20 minuti, c'è il servizio recall ma quando ti richiamano poi non parla nessuno all'altro capo del telefono e a un certo punto mettono giù. Quando ho fatto un ordine online dopo aver fatto il pagamento il sito dava un errore e non è arrivata la conferma ordine. I soldi dalla carta li hanno presi, ma, quando finalmente sono riuscita a parlare con l'assistenza clienti mi dicono che NON RISULTA NESSUN ORDINE!!! tra l'altro mi ha risposto una ragazza dalla Polonia che faceva fatica a parlare e a capire cosa le stavo dicendo Ma che servizio è questo??

Ho fatto un ordine più di un mese fa e non l’ho mai ricevuto. E non mi hanno neanche rimborsato!!

I tried to order on their site for an order of 80 €. The payment apparently could not be completed (according to the message indicated) and therefore I could not access my order number, etc. However the next day, the 80 € were debited from my account and nothing to track a possible package. It is very worrying knowing that customer service is not responding. It's bordering on being a theft and I still don't know if I will ever receive this order paid for or not.

Echoing the worst website. I have been trying to checkout for 2 months. Cant get any help. Yes, I am able to run down to the Aveda salon and get what I need, but I want to order from the website. I have had nothing but problems executing a purchase since I started using Aveda last year. This time takes the cake. I am so furious I am considering not even using any of the products anymore. And I am using them exclusively.. but this is beyond ridiculous.

Was told by front desk that I had to provide my credit card info and full address before they would book my appointment, even though I have been coming to this salon for YEARS. Recently, the stylists cycle through faster than your laundry spin cycle. This was the 4th one I’ve had in little over a year. I was told her name was “Erica“ and that she was an “educator.” She could barely speak English. She proceeded to lecture me in a condescending tone how she needed to interview me about my hair like a “doctor” to get my hair color right. Poor communicator, abrupt, hard brush strokes on my face and head as the hi-lights were applied. It cost $175 and by two hours I had had enough (and that did not include any cut or blow dry!!!). So disappointing that this formerly great, vibrant salon has sold out to the big chain businesses. High cost, low value, with extremely poor customer service mindset. They seem to not understand they are given the opportunity of our patronage.

Took them 1.5 hours to cut hair, men's hair. Appointment was at 3:00 pm and didn't get out until 4:45 so almost a 2 hour hair cut

Made an appointment today at Aveda for 6:30 pm. I got at 6:25 pm and checked in. I waited until 6:45pm: No one came. I went to the cash register and told her to cancel my appointment. Not a word of empathy. She said nothing at all like she didn’t care. 15 minute is excessive considering that place was empty and students were joking and talking to each other or walking around. I was a regular customer. Not anymore. I can spend my money where I’m really appreciated.