BedStoryReviews of bedstory.com

I had issues with my mattress, customer service handled it brilliantly that I had to purchase another bed with so much confidence in both them and their brand. I'm a happy customer .

The delivery of the bed was a disaster but that is a FedEx issue. Beware! Once the mattress arrived, we unpacked it and let it sit for two nights, three days. If you are looking for a truly firm mattress, that feels like sleeping on a cloud, this is the one! I've only slept on it two nights but I've had the best sleeps I've had in years. Best part? No back aches in the morning! Only problem is it's so easy to stay in bed!

Definitely five star experience. It’s my first time buying a mattress topper and I didn’t know that it would expand so I thought they mailed the wrong size. The support team was super patient throughout the period and replied promptly so definitely gonna recommend to friends.

BedStory was true to their word. We purchased a firm king size mattress pad. After four months it developed divots where the foam would not spring back. This made it very difficult for us to move around and get out of bed. Despite rotating the pad every couple of weeks. It just kept getting worse. BedStory refunded our money. They promised 100% satisfaction and kept their word.

Excellent! The website was extremely easy to navigate and forthcoming with the information I needed. The mattress is affordable and amazing. It’s also a beautiful mattress. Customer service was prompt and kind. Definitely recommend.

We had situation that I would consider to be a total nuisance for Bed Story and they were extremely compassionate about the situation and were able to support me throughout with thoughtful care and follow-ups. 10/10!!!!!

I placed order and mistakenly ordered wrong size mattress (my fault). I contacted BedStory and they responded immediately. Had the order cancelled during shipping and refunded me the cost within a day or two. I was incredibly impressed with their customer service and how smooth the process was. Looking forward to ordering the CORRECT size mattress from this company.

Received fast. Is very comfortable. Instruction could be better