Dee W.
Posted
Great company to deal with
Great company to deal with. The staff are really friendly, polite and care about helping you improve your business.

Great
634 reviews
Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience.AI Coworkers → Do the JobsJay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner.Agents → Do the WorkEach coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard.Enterprise-Ready → Built for ScaleSSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations.With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.
Birdeye (birdeye.com) has 634 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
Showing 443 reviews with 5 stars · Clear filters
Dee W.
Posted
Great company to deal with. The staff are really friendly, polite and care about helping you improve your business.
Sterling G.
Posted
I've had a great experience with Birdeye's customer service, and sales team, and as a tool for reputation management. Having all my review platforms for all our properties funneled into one spot, where I can analyze and sort the data, set up automation campaigns, and and reply directly is such a helpful tool!
Kate
Posted
Great experience
Robert W.
Posted
Birdeye has been a fantastic addition to our patient satisfaction arsenal. The service is not only simple to set up and get started, but the ongoing maintenance is even easier. Their record and value are wonderful!
kenneth K.
Posted
Birdeye customer service is great. They're available to answer my questions and help me with every step of the process of building a digital asset.
Selene L.
Posted
Communication with our customers is very easy and everyone in the company can stay connected with them all the time. Birdeye customer service is great. They're always available to answer every question we had
Louise W.
Posted
Excellent customer service - Highly proficient!- Would definitely recommend!
Rachel A.
Posted
Birdeye has streamlined reviewing our customer experiences from numerous websites and made the process extremely easy. There are so many helpful tools offered by Birdeye as well. Definitely recommend to any company!!