Excellent
3,797 reviews
Bivvy Pet InsuranceBivvy is pet insurance done right, at a price you can afford. Because Bivvy was created by pet owners who wanted a better option for themselves, it's designed to help us take care of our furry friends at the lowest cost for pet insurance. Protect your dog or cat just like so many others are doing with Bivvy. Plan details vary a bit by state, but it only costs $15/month or less! You can use Bivvy at any vet office: you choose where you go, and Bivvy reimburses you for covered events. Learn more at Bivvy.com
Bivvy Pet Insurance (bivvy.com) has 3,797 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Showing 100 reviews with 1 star · Clear filters
Jan
Posted
Make errors more apparent. It took me five tries before I realized my passwords didn’t match.
Response from Bivvy Pet Insurance· Jul 22, 2020
We're sorry to see you had trouble, Jan! We'll keep your feedback in mind.
Lisa
Posted
This was my 3rd try in 2 weeks it kept kicking me off site. I would ne half way through application and OT would go blank and I could not get back on
Response from Bivvy Pet Insurance· Jul 21, 2020
Hi Lisa, we're sorry to see you had trouble! If you could provide us with more information about the issue you incurred, we'd appreciate it! We want to make sure we address the IT issue for your fellow pet parents.
Melissa
Posted
I've never heard of or had to "verify" my bank account!
Response from Bivvy Pet Insurance· Jul 14, 2020
Hi Melissa, when you choose to pay by a bank transfer, we're required to verify your bank account with two small micro-deposits. It's our way of protecting people's account information to ensure we have the right account on our end. It's an easy process! Please let us know if you have any additional questions.
Barbara W.
Posted
I want to cancel. Where do I log in?
Response from Bivvy Pet Insurance· Jul 13, 2020
Hi Barbara, we're sorry to see you go! You can cancel your policy by logging in to your account here: https://bivvy.com/login
WANDA G.
Posted
Won't do me any good if I have to wait 30 days.
Response from Bivvy Pet Insurance· Jul 13, 2020
Hi Wanda, we share our waiting periods in multiple areas of our website and within the sign up process. The waiting period starts the day you sign up, not after each new accident or illness. We have waiting periods to protect all our customers from fraudulent claims. Some people try to have pet insurance pay for an already sick or injured pet and that wouldn’t be fair.
Jennifer
Posted
It was not easy to set up. You have to wait 4 days to verify your bank account. Went with another company.
Response from Bivvy Pet Insurance· Jul 6, 2020
We're sorry to see you had trouble, Jennifer. Regarding bank account timing, you could have paid with a debit or credit card instead. The length of time to verify your account is based on payments needing to clear your financial institution account, it's not based on our own timing.
BARBARA
Posted
It took me 4 tries of entering my information before your website took it.
Response from Bivvy Pet Insurance· Jul 2, 2020
We're sorry you ran into a snag, Barbara! We're glad you were able to figure it out!
Cassandra
Posted
No one would take this and my dog died because noone would see her
Response from Bivvy Pet Insurance· Jun 30, 2020
Cassandra, we are so sorry for your loss. With Bivvy your vet doesn't need to accept insurance for you to get coverage. We would have reimbursed you as the pet parent directly, not the vet. They don't even need to know you have insurance. We hope this helps clarify our role as an insurer.
