Blue MountainReviews of bluemountain.com

customer service runaround after asking to cancel membership many times had to have credit card company block charges

Same as others. They default to recurring subscription but never mention it until they take your money. No way to cancel your membership. Lots of reviews saying the identical thing.

This company, and its ‘mother’ company, American Greetings, needs to be sued! As stated in EVERY review, these folks are completely unresponsive. I wrote 4 times….ZIP. I called multiple times, trying multiple different department options, waited up to 60 mins on each call….ZIP. I called their ‘mother’ company, American Greetings, and they are the EXACT SAME….Exact same automated phone system and music. CALL YOUR CREDIT CARD COMPANY AND DISPUTE THE CHARGES. I did and will receive a refund. These losers need to stop stealing from their customers. Pathetic!

This company is unresponsive and deceptive. I didn't want to renew and they must set you up for automatic renewal when you purchase a yearly membership the first time. I've turned it off now. I've emailed them several times asking to have my membership cancelled to no avail. Poor business practices-I recommend avoiding them.

Was unaware I had a recurring yearly subscription and once I realised they'd billed me for another year I wanted to cancel immediately. Turns out all I could do was turn off auto-renew so I did that and contacted customer service assuming this mistake could be refunded. I was wrong. I wonder how many people have made the same or similar mistake and paid for a service they have no intention of using.....

Advertised as free eCards, but want $100's of a year. Waste of time. Nice logo, but the cards I saw look pretty ugly, and the voices that read anything out are dreadful.. to the point you do the voice message as a joke because of how bad it is.

Awful don’t waste your time!!

If I could give them zero stars, I would. I just hung up with a very disengaged, unhelpful and unempathetic customer service representative name Mariah. I explained to her that I just discovered last April, Bluemountain charged me again for their annual 'membership' which I know I cancelled in 2022, I was not even aware they had continue with the charges so I never used their service again, yet they continued taking my money without my authorization. I asked her if she could help me at least with the last charge "renewal", and she categorically stated that Bluemountain does not issue refunds on memberships. period. i am fuming. who do they think they are to treat customers like this? we work very hard for our money to be practically stolen like that. I find their practices deceptive and unethical to say the least.