Bill S.
Posted
Order was apparently lost in the…
Order was apparently lost in the internet somewhere and I waited over 24 hours for a response when I called. A coworker also had to wait for a response on this issue.
Response from Braeside Displays· May 24, 2023
We sincerely apologize for the inconvenience you experienced with your order and the delay in our response. We understand how frustrating it can be when things don't go as planned. Upon investigating your order, we found that it was successfully delivered on the 19th, according to our records. However, we acknowledge that the communication delay was unacceptable, and we take full responsibility for that. We genuinely apologize for any frustration or inconvenience this may have caused. We strive to provide excellent customer service, and we regret falling short of your expectations in this instance. If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We would be more than happy to address them and ensure your complete satisfaction.