Excellent
1,522 reviews
CarewellThe best place to shop for home health products and caregiving supplies. Order online today with free 1-2 day shipping on orders over $49.
Carewell (carewell.com) has 1,522 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
Showing 1,439 reviews with 5 stars · Clear filters
Sharon M.
Posted
Carewell's prices are good and they ship your order quickly.
Response from Carewell· Mar 20, 2024
Thank you for choosing Carewell and for leaving a review! We're happy to hear that you're impressed with our competitive prices and fast shipping.We look forward to serving you again soon.
Janet
Posted
The staff is always polite, professional, and knowledgeable. They're always kind and willing to solve the problem at hand. Thank you Carewell staff.
Response from Carewell· Mar 20, 2024
Thank you for taking the time to recognize our amazing Carewell staff! We truly appreciate your kind words about their professionalism, knowledge, and helpfulness. It's our goal to ensure every customer interaction is positive and efficient. Knowing that our staff consistently goes the extra mile to solve problems and be kind makes us incredibly proud. We'll be sure to share your feedback with the team - it will definitely brighten their day! Thank you again for choosing Carewell!
Barb R.
Posted
Carewell has been absolutely amazing to work with. Every single time we contacted them for questions or to adjust our Autoship for adult diapers, they were incredibly prompt, professional, & courteous. I often told my husband that I wished all online companies were exactly like Carewell. We highly recommend them!
Response from Carewell· Mar 20, 2024
Thank you so much for your glowing review of Carewell! It truly warms our hearts to know that we've been able to consistently provide you with amazing service. We understand how important it is to have a reliable and helpful partner when it comes to managing incontinence needs. Hearing that you find our team to be incredibly prompt, professional, and courteous across all your interactions means a lot to us. We strive to make every customer feel like they're getting the best possible online experience, and your comment about wishing all companies were like Carewell is the highest compliment! We'll definitely share your kind words with the entire team. Thank you again for choosing Carewell. We're committed to continuing to earn your trust and exceed your expectations.
James
Posted
I considered executing my order without an explanation as to why my FIRST10 coupon code wouldn’t work. While the error message didn’t tell me why exactly, the message offered an 800 number for assistance. I assumed correctly that it wouldn’t work because I had chosen the auto ship option, and that was confirmed with a representative on the phone who I could understand verbally (always a big plus) and who made it clear that he was ALL about helping in any way he could. What a pleasant first time experience with an enterprise that blows the competition away for price on a first time order. It’s downright uplifting to know there are internet vendors that care this much about customer service. Thanks to Carewell for creating this welcoming culture!
Response from Carewell· Mar 20, 2024
Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear about your positive first-time experience with Carewell. It's our mission to provide exceptional customer service alongside competitive pricing, and comments like yours motivate us to keep exceeding expectations. We're so glad you found our customer service team to be a big plus! We look forward to welcoming you back to Carewell soon.
Sandra W.
Posted
I purchased the Janibell Akord Slim odor-free receptacle for disposing incontinence products. Having used several other products I am quite impressed with the appealing design and the way you can save on bags by cutting off a small collection of one product or you can wait until your unit is half or all the way full. The unit bag replacement is so easy. Just be sure to buy a 2-pack of Akord liners when you purchase your unit. I put my liners on auto-ship to be sure we never run out of bagging material.
Response from Carewell· Mar 15, 2024
Thank you for your kind review! We're so glad to hear that we were able to help you get a product that works great for your needs and that you're enjoying the convenience of our Autoship program. If you ever need help changing the amounts or delivery date on your Autoship please don't hesitate to give us a call at (800) 696-CARE. We're always happy to help!
Barbara Benda J.
Posted
This is a company whose representatives are knowledgeable, helpful, patient and pleasant. Prices are excellent and every item I’ve needed has been in their inventory.
Response from Carewell· Mar 15, 2024
We're so glad to hear that our Care Team provided you with a great experience! If you ever have questions about a product or need help ordering please don't hesitate to call us again at (800) 696-CARE. We're available 24/7 and always happy to help!
Linda W.
Posted
Great customer service. On point with settling the problem. Thanks for the great service.
Response from Carewell· Mar 15, 2024
Thanks for your kind words! We're so glad to hear that our Care Team was able to resolve your problem quickly. If you ever have questions or need more help please don't hesitate to give us a call at (800) 696-CARE. We're here to help!
John M.
Posted
Very helpful efficient and timely
Response from Carewell· Mar 15, 2024
Thanks for your kind review! We're so glad to hear that you found our Care Team to be helpful. If there's anything else that we can do please don't hesitate to call us at (800) 696-CARE. We're here to help!
