Excellent
816 reviews
Cash Time Loan Centers have been serving Arizona with Cash Loans since 1997. We are locally owned and operated with headquarters in Phoenix, Arizona. Cash Time offers Auto Title Loans and Personal Loans with approval in just minutes from over 20 Arizona locations in Phoenix and Tucson. For additional loan information, visit http://www.cashtime.com or call (602) 433-4090.
Cash Time Loan Centers (cashtime.com) has 816 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Showing 40 reviews with 1 star · Clear filters
ALEXIS B.
Posted
Not pleasant at all
Response from Cash Time Loan Centers· Nov 16, 2018
We're very sorry to to see that your experience was less than exceptional. We pride ourselves in delivering excellent service and we will review your feedback with the store team to address any shortcomings. Thank you for your valuable feedback. Best, Cash Time Loan Centers
Armando
Posted
I need to pay off this loan ASAP and not bother with cashtime. I was made to feel as if it was such a burden to request another loan after I paid off my second loan (both times before I took a loan with cash time things went smooth and welcoming). This time I left feeling guilty and low. Emergencies happen. I don't think I should have to feel this way about getting a loan.
Response from Cash Time Loan Centers· Nov 9, 2018
You certainly should not be made to feel bad, and that is not something that we promote. We have forwarded you email to the district manager to review this with the team to ensure they deliver the amazing service we are known for. We hope that we have a chance to help you out in the future and take good care of you. Best, Cash Time Loan Centers
Unsatisfied C.
Posted
Slow service. I was put on hold four times while she served other clients and I was there first.
Response from Cash Time Loan Centers· Oct 19, 2018
Thank you for your valuable feedback. We're very sorry to see that your experience was not the fast, friendly experience that we pride ourselves in delivering. We are passing your comments on to the store and district management team to address. Best, Cash Time Loan Centers
TA
Posted
I went in to the store to get my loan, and they would only loan 20% of what they told me on the phone. I went to a competitor and they were able to loan more money at a lower interest rate with no games or gimmicks.
Response from Cash Time Loan Centers· Oct 5, 2018
We're sorry that you were not able to get the amount that you needed. We can not provide exact approved loan amounts until we have all information. We hope that we will be able to help out in the future. Best, Cash Time Loan Centers
JENNIFER A.
Posted
I dont like the fact that when a customer comes in to extend a loan an it takes a hour to tell me what could have been said in a phone call instead of having me come in an waste gas an time is unacceptable
Response from Cash Time Loan Centers· Aug 21, 2018
HI Jennifer. Thank you for your feedback, we appreciate your concerns. There are bits of information that we can only obtain when a physical application is submitted. We apologize for any inconvenience this might have caused, but sometimes we have to verify information in person and some qualifying factors may not present themselves until the application process is complete. Again, we apologize and we hope that we will have a chance to assist you in the future. Best, Cash Time Loan Centers
Connie
Posted
I first signed up online and set up my appointment for 2pm because I work a mid shift. Your representatives were calling me in the mornings when I wasn’t available. No one leaves a messages. Finally got the loan approved. A rep said she would send the paperwork for me to sign, then I can pick up the check. The paperwork was never sent to me. So I decide to go visit the Cash Time off Baseline and 19th Ave. A rep tells me they were missing my bank routing number and needed my debit card. When I applied online, I opted to have the money drafted out of my account. I lost my debit card so ended up not getting the loan because she says I have to have one. I still have no idea why you would need my card if my bank info was verified. The whole process was a headache and all for nothing.
Response from Cash Time Loan Centers· Aug 20, 2018
We are very sorry for the confusion in your application process. We are forwarding you feedback to the district manager to review and determine what went wrong. We apologize for your inconvenience, and we hope that we have the opportunity to help out in the future. Best, Cash Time Loan Centers
NATALIE G.
Posted
It would have been nicer if I could have got a little bit more money. I have been a customer with cash time for years and the manager is rude for not allowing my loan to be increased to four hundred or $350. If you read this and want to help me because I’m in desperate need of help please contact me.
Response from Cash Time Loan Centers· Aug 17, 2018
Hi Natalie, Very sincere apologies that we were not able to get you all of the money you needed. We always try as hard as possible to deliver, but are not always able to. We are forwarding to the store and district management teams to review, if there is anything else that can be done we will contact you directly. Best, Cash Time Loan Centers
FRANCISCA J.
Posted
Bad communication tried letting them know what I needed and they wouldn't understand nor explain
Response from Cash Time Loan Centers· Aug 6, 2018
Apologies for any miscommunication, Francisca. We hate to see anyone not satisfied with their experience. Please reach out to store management directly, I'm sure there will be a way to ensure that we are all on the same page. Thank you very much for your valuable feedback. Best, Cash Time Loan Centers
