CellaraidersReviews of cellaraiders.com

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4.8

Excellent

739 reviews

Cellaraiders4.8

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About Cellaraiders

Cellaraiders is listed under Beer & Wine.

Cellaraiders (cellaraiders.com) has 739 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.

Also known as: cellaraiders.com
Website: cellaraiders.com
Category: Beer & Wine
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 1% of reviews.
Most recent review: November 2024.

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Ron K.

Posted Jan 6, 2015

Bad Judgement

Cellaraiders had a good selection of wines I was looking at for a good price so it seemed like a good fit. They were easy to work with but the first problem I had with them is they tell you that the company will get a hold of you regarding shipping charges. That is actually not the case as they billed me for shipping on UPS which i didn't want and never contacted me on any options. I had to call to change the shipping co. and they never bothered to send any tracking info afterwards. The second problem I had with them is they never had any interest in warning me that where they were sending wine from a place that had freezing temperatures. I live in California so I had no idea where these people were located and their weather situation. Well two of the wines arrived with popped out corks and when I called them about it they said to send pictures. They then emailed me later that they doesn't know what to say but to drink them quickly at this point. He then said it was my fault for not holding the wine even though there is no notice on the website stating this as an option. To send out 100 dollar wines like this and then blame the customer for the mistake is in my mind a company I would not recommend anyone due business with.

Response from Cellaraiders· Jan 7, 2015

Ron 1- billed you for shipping charges on UPS but you wanted Fedex so I absorbed the higher charges as I do very little business with Fedex, so I have no negotiated rates with them, and shipped with Fedex as per your instructions. 2- your email address was plugged into the Fedex site and they automatically send you an email once they scan your package. I suggest you check your spam folder as that is where these messages usually end up. That being said you could have called or emailed me and requested this information. 3- you told me to go ahead and ship your wine. You never mentioned you wanted me to hold the wine here, which I not only would have done, but do for literally hundreds of orders during winter and summer months, at no charge I might add. 4- You not knowing where Cellaraiders is located, is really something I would think you would check out BEFORE ordering. Certainly afterwards, you could have asked. I do answer the phone and reply to emails more or less immediately. I will let my client base decide who is to blame here. I am certainly comfortable with that. regards Ben