Excellent
582 reviews
CharlieCharlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 463 reviews with 5 stars · Clear filters
Harold T.
Posted
Well it's pretty good
Response from Charlie· Feb 11, 2025
Hi Harold, we appreciate your kind words about our fraud protection services! Your security is extremely important to us, and we’re delighted to know that you feel safe banking with us. We’re always here to help if you have any concerns or need further assistance. Thank you for choosing Charlie!
Yvette Williams H.
Posted
So far my experience with using my Charlie card has been pleasant. I only had one issue, & someone had attempted to use my debit card number through my Amazon account. Charlie already had me protected, ( fraud alert)😉 thank you for your support and security. 🙏🏽💞
Response from Charlie· Feb 13, 2025
Hi Yvette, thank you for your positive feedback! We’re glad to hear that our fraud protection services have provided you with peace of mind. Our team is dedicated to ensuring your financial security, and we’re constantly working to enhance our protective measures. If you have any questions or need support, we’re here for you. Thank you for choosing Charlie!
Ricky C.
Posted
I have received very professional service from Charlie on every issue that has came up. Im very pleased and would and do recommend them to everyone.
Response from Charlie· Feb 13, 2025
Dear Ricky, your wonderful review made our day! We’re thrilled to hear that our customer service team was able to meet your needs. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
patricia W.
Posted
My social security deposit is scheduled and I know when it's coming, and it's always early and always punctual. And when I have changes or issues, I call and an English speaking customer service rep, and they get my issue resolved in minutes.
Response from Charlie· Feb 13, 2025
Hi Patricia, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was able to assist you quickly and efficiently and that you enjoy our US Based Customer Support. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Debbie W.
Posted
Like customer service
Response from Charlie· Feb 13, 2025
Dear Debbie, your wonderful review made our day! We’re thrilled to hear that our customer service team was able to meet your needs. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Charles E.
Posted
Charlie has been a godsend after my online account with another bank was hacked. Charlie has robust security and reasonably good customer service. Getting them on the phone can take quite a bit of time but very responsive once you get hold of them. Other than the long hold time I have no complaints. Text and chat cs has been responsive without the wait.
Response from Charlie· Feb 11, 2025
Hello Charles, thank you for your fantastic review! We’re happy to hear that you’re pleased with our easy-to-use app and it's features. Our team works hard to design products that meet our customers’ needs, and your feedback confirms we’re on the right track. We appreciate your support and look forward to continuing to serve you! Thank you for choosing Charlie!
Brett W.
Posted
I have really have only positive experiences with my Charlie card.
Response from Charlie· Feb 13, 2025
Thank you so much for your positive review! We’re delighted to know that you’re satisfied with our services. Your feedback is invaluable to us as we continue to strive for excellence. Thank you for choosing Charlie!
Cynthia C.
Posted
Your customer service has been outstanding.
Response from Charlie· Feb 13, 2025
Dear Cynthia, your wonderful review made our day! We’re thrilled to hear that our customer service team was able to meet your needs. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
