Chewy.comReviews of chewy.com

Chewy was great. They were very easy to work with regarding our orders. Our guinea pig recently died and we received flowers and a heartfelt card from Chewy. What a surprise. We appreciate that. I highly recommend Chewy.

I can’t say enough good things about this company. We were shocked by a diagnosis of diabetes in our pup and ordered supplies to help with that. Unfortunately he rejected insulin therapy and passed the day we got the order. We contacted Chewy to return the items and the situation. They asked that we donate all the items to a local shelter and refunded the entire amount to us the same day. They sent us condolence emails and sent us flowers. They really care and we will continue to support them in the future.

I received flowers after notifying chewy of my dog’s passing. What an amazing gesture of caring. Love Chewy.

It was a real pleasure doing business with Chewy. I had auto deliveries and other purchases as well. You could always depend on quick delivery and great service. Finally I lost both my dogs 1 year apart. Each time they sent me flowers,and that meant so much to me. As soon as I'm ready and it will be a while. Chewy will be where I go for impeccable service. They really care about you and your pets. Thank you Chewy for everything. Sincerely, Glenda Clark

Wow. I knew this company was structured for ease and access to all your pet’s needs (fast shipping), but this company is so much more than this. For one, their customer service team is made up of genuinely kind and caring humans. The feel of this company is NON corporate, their response time and sincere thoughtfulness to help you with a return or order issue reminds me of a locally run business that cares about you as well as their reputation as a brand and company. Secondly, I also appreciate how they care about the environment among all the shipping that they do, by cutting back on unnecessary return shipping and may have you donate something to an animal shelter versus you use up extra environmental resources. I know that can’t be the case for everything, but, they are a brilliantly run company, I have never been disappointed and their consistency is there by far!

Above and beyond!! We are lost our beloved Jack last week. We had just opened a large, prescription bag of dog food that we order from Chewy. I contacted Chewy with hopes they could offer some place I could donate the food. I received an email back, with the upmost caring and loving message on regarding Jack's passing from Brittany. Not only did they offer this wonderful email, but it also included that they were refunding the total cost of the dog food. I was so amazed and just cried. But Chewy was not done... Several days later I received a beautiful flower arrangement. I tried to guess who would have sent the flowers and thought I had the answer, but what a surprise to see it was sent by Brittany and the Chewy family. I wish I could give them a hug. This meant so much to us. Truly above and beyond for any company.

A few days ago, we received our most recent CHEWY order and everything was PERFECT...four cases of canned cat food, two buckets of cat litter and a couple REALLY cool cat toys! Now I've always been one to "repurpose" stuff, so I save the crinkly tan paper that you folks use in packaging the product, cut it into two-foot squares and the"girls" go crazy rolling around on it...ESPECIALLY if they've been (CHEWY)ing on the cat-nip banana!

I called to cancel my autoshipments with Chewy due to the fact that my dog had passed away a week ago. The Chewy representative was very supportative and express her sympathy for my loss of my dog of 12.5 years. I have used Chewy for many items during this time and have always had a positive experience and all the customer service representatives have been extremely nice. Today, a most thoughtful and kind gesture from Chewy - I received a beautiful bouquet of flowers from Chewy and the representative I spoke with a beautiful note from them about the loss of my dog. It really brightened up my day and says alot about a company who cares about their customers. I will return to using Chewy should I have a future pet. Thank you Chewy for brightening up my day!