Chewy.comReviews of chewy.com

Poor customer experience during COVID. They do not care about your furry loved ones. They lack care and truly only care about the money. Was a loyal customer for years but now will never use them for anything. I am going to use local companies that care.

Chewy doesn’t even deserve one star they stole my money and are telling me they can’t process my order a month later. $40.00 and these people think they can just take my money. They confirmed my order too this is not right at all. I’m so furious I’d like my money back to buy my dogs food by myself I’m never using chewy ever again this was my first time use experience.

Pharmacy cannot seem to just file my dogs rx even if I don't need the order just yet, this has happened 2x & im a new customer. Horrible customer experience & just canceled all current and future orders with this company.

I had my dogs food on autoship. This month has been really tight financially so I canceled my autoship. Well they had shipped out my order and charged my card for over $61. I called and explained the situation. She said she would process a refund. She never informed me that it would take 3-5 days. Needless to say I received no food (it was rerouted) and no refund within 2-3 days. Being currently unemployed I don't have extra money to buy my 4 dogs food. I had to cook the little food I had left for the month for them in order for them to eat. I finally got a refund this morning. Horrible experience with them.

They are horrible with autoship medications. Do not rely on them for your pet's medication. I had insulin for my dog on autoship and had a problem every single time!! My lab can't go without his insulin so I had to go to my local CVS to fill it. Please skip Chewy for medicine - the $15 in savings isn't worth the stress and complications. Oh, and the ice packs were always melted when we received the package - they ship long distances with no hurry involved.

I have been using Chewy for years. The slipups in the past they were always quick to politely recitify but this time there is not rectification. My cat has IMHA. She almost died from it, with a PCV of 5% several vets told me to euthanize her. But a new doctor and several blood transfusions later she has made it to 2 years old. Her regime consist of prednisolone and Atopica now. I ordered Monday. To my annoyance the vet never faxed the rc Tuesday. I called and left a voicemail and email. I was called and emailed today (wednesday)and told they faxed the RX back at 9am. Awesome I thought, Hopefully Chewy will ship out today. Things got hella busy at work. I get home and login. Chewy website reports they have received no RX. I call and am transfered to the shortest, smart mouthed lady. "Well it takes 3-5 days for order and this it hasn't even been three full days". But did I ask her that? NO. I asked where is the prescription if my vet sent it and got the confirmation on the fax it had been successfully sent. Now I have to wait the two days it will take my vet to order it. Knowing I only had 4 days left of medication, I wish I never bothered with Chewy. If Chewy is going to have a pharmacy they need to realize some of those meds are life saving medications and it's not a game.

Used to be excellent! No need to even go into detail about he said she said thing. Get some kind, reliable customer service representatives like you used to have & that don't mislead the customers. I understand there's a pandemic out there but...Last three or four orders have been messed up and one was before Covid. Very poor communication. Very rough on the elderly with pets when we depend on you. AND PLEASE INSIST YOUR REPS HAVE AUDIBLE, ELECTRONICS WHILE WORKING FROM HOME.

I almost vomited when I open the box containing the Florentine collections, 3 boxes were open and loaded with maggots, this is now every month I have problem with the way they pack, it is just awful, I wish they improve cause am getting tired 😓. It’s very convenient the delivery but I hate the way they pack.