Chewy.comReviews of chewy.com

Even when there's been the rare glitch, Chewy's customer service is amazing. They listen, they are kind, and they have always made things right. Recently, I lost my pet cat Thelma, and Chewy sent the most beautiful bouquet of flowers to my doorstep. I can't think of any other company that is as caring as Chewy and because of that I will remain a loyal customer

I love how they send the pets birthday cards every year that you say with them to order from them. They were even nice enough to offer and send me a painting of my cat from her profile picture. They have good sales and yes sometimes they will be out of a certain item but im sure its part of the supply and demand and things change in life here and there so i completely understand. And as soon as i am able to get myself going with some income again ill be able to order from them again. Thank you Chewy for everything that u do, you are very much appreciated!!

I an not sure if this is the Canadian Chewy reviews. I ordered from Chewy for the first time a couple of weeks ago (Blue Buffalo dog food and treats), since then our dog got sick. His vet has but him on special food that he will need for the rest of his life. As we hadn't open the food a reached out to CHEWY customer service. In today's market I had no expectations but was amazed that Jose offered to refund the cost of the food but also the treats (which we had opened). Chewy suggested we donate the food and treats to a shelter and went as far as to send me an invoice to give to the shelter so they can issue a tax credit. That is incredible customer service, I recommend Chewy to all pet owners.

Chewy has been great! I've ordered multiple prescriptions & medications for my cat. Orders are processed same day and shipments usually arrive in 2 days with their free shipping option. I was skeptical of a big online retailer, but when I've had to call in their customer service has been very understanding and helpful. I wish I could use Chewy for all my cat's medicinal needs.

On May 30, 2024, I placed an online order for my 11 year old fur baby Shay, a flat haired retriever. Once the details of the purchase were reviewed , I realized I had placed the order for my Rottie fur baby Miami. I contacted Chewy immediately and received great service from Jeremy. He was kind, sensitive, friendly, and a problem solver. I expressed I accidentally ordered meds for Miami, sadly I lost her in November 2023 to bone cancer at the age of 12. Jeremy fixed the problem, gladly. Chewy and Jeremy sent a beautiful yellow rose and white carnation bouquet of flowers. You can’t get better than that! Thank you for the best surprise of the day.

In today's world of good customer service and bad customer service, I think Chewy has figured out good customer service. Have been using them for years now and anytime I have ever had an issue they figured it out and took care of it. Recently placed an order and unfortunately the next day lost my pup due to old age. They not only gave me a refund and suggested that I take food to my local shelter to donate, but a few days after I lost old girl they so graciously sent a really nice vase with flowers. It literally brought me to tears. To think that there are still companies out there in our world today who care enough to do such a nice thing when going through what I have been going through with my loss is really incredible. Just wanted to say thank you. Know sometime in the future I will be getting another dog and will use Chewy. Some companies say that they have good customer service but actions always speak louder than words. Can't say enough about the folks at Chewy. Thank you so much and you can bet I will tell all that Chewy the place for that customer service that we all looking for.

I have to say that in a new world of uncertain and sketchy Customer Service, Chewy.com has consistently EXCEEDED my expectations. Now even though my expectations have considerably lowered over the past 5 years, if that had not, Chewy's Customer Service would be a 10. The date for this reviews 5-26-2024. However, I have been using Chewy of about 8 months now and every time, EVERY TIME, I have to speak to someone, my expectations are Exceeded. They are so Kind, Pleasant and Helpful.

I have been using Chewy.com for years and have experienced nothing but exemplary customer service. Our beloved dog Bruiser an American Bulldog just passed away unexpectedly at 7 and they not only credited me for recent purchases without having to send the items back but also sent a beautifully written heartfelt card and a hand painted canvas of Bruiser. This company takes customer service to the next level and I would highly recommend them to anyone that has pets!