ChiDog is a different kind of fresh food. Not only is it prepared with fresh human grade meats, fresh veggies and whole grains, but it’s made to nourish each dog’s personal Element. Based on Eastern Medicine philosophies, ChiDog’s founders are practicing veterinarians who have seen the positive benefits that personalized Food Therapy can have on our cherished four-legged family members.
Chi Dog (chidog.com) has 863 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Also known as
chidog.com
Website
chidog.com
Category
Pet Stores
Location
Claremont, California
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The response from the Doctors was really good but Sydney got really tired of eating the same thing and after a month I saw absolutely no improvement in coat, skin issues, weight issues, following the directions by the book. Do I feel as though I could have reached out to them? Yes. But I really feel like I am fighting a losing battle. with Sydney. He has so many issues that fall into all of the diet categories. Maybe I just need someone local to advise and this food is expensive for people on a budget. But I really appreciated trying it
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Susan R.
Posted
One of the trays I got was broken and I…
One of the trays I got was broken and I didn’t receive all three lids.
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Lore W.
Posted
I was very happy with all the help I…
I was very happy with all the help I received in thinking about which type of food to choose. My dog loves it, but I can't say we have seen any improvements in her health (she has really bad allergies). However, we have been only using it for about 3 weeks, so maybe we need more time to see better results.
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Janet
Posted
Website was a little difficult
Website was a little difficult. All I wanted was place my second order and not have automatic shipment click in. It was not real clear as to how to do this. I just ordered again like I was a new customer. I wanted to explain that I have 4 dogs and I’m testing the food to see if we want to continue.
Response from Chi Dog· Jan 28, 2020
Hi Janet. Thank you for sharing your experience with our site. We apologize for the trouble navigating the manual vs automatic renewal process and are currently developing a new and improved client dashboard to help make diet selections more intuitive. Our meal plans are extremely flexible and we are happy to help with any delivery frequency that fits your family’s needs. We also have exceptional client support and are happy to make changes to your account for you if you wish. Simply give us a call at (856) 431-5502 or reach out to me directly at [email protected]. We hope your pups enjoy the food and we would love to know how things go moving forward. ~Dr. Susan Bohrer
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Michelle S.
Posted
Disappointed in my vet recommendation for Chi Dog
Chose this per vet recommendation, but I feel duped by a Chi Dog sales rep to my vet. My dog was on raw diet, but wasn’t losing weight. He also has diabetes that we’re trying to get under control. Chose “metal” version since diabetes was listed. After 3 weeks, he gained 2 lbs! Wrong direction! Also, way too much packaging & plastic lids broke (all of them). Human grade meat sounds like a lower standard than I had for my raw food company, non-gmo species appropriate feed, no hormones, one sourced farm. Also, more expensive than raw food diet. The blurb so-called about my dog, printed on box was not true, but again I chose it due to my dog’s health issue listed for that variety. Disappointed in my holistic vet, mostly, for recommending Chi Dog.
Response from Chi Dog· Jan 17, 2020
Hi Michelle. We understand you were focusing on weight loss for your dog. The metabolic needs of an individual dog can vary between dogs of the same weight. I’m sorry your dog gained weight on the portions for his weight category. When weight loss is not achieved after a few weeks, we often recommend reducing the portions by 10%. For this reason, we have four different tray and portion sizes. We work closely with all of our clients to ensure that they are achieving the optimum results with our product and we appreciate you sharing your experience. If you would like our recommendations for how to best achieve balance using Chi Dog, we are happy to offer you a free phone consult. Please email us at [email protected] or call us at (856) 431-5502 to schedule. As we strive to be as environmentally responsible as possible, our packaging is entirely curbside recyclable and box liners are made of recycled water bottles. Thank you!
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Roxanne R.
Posted
For spring and summer more dry ice…
For spring and summer more dry ice needs to be packed in with shipment. It takes six days for my delivery and more than half of the food was completely thawed. I had to dispose six trays that smelled sour.
