cigarpage.comReviews of cigarpage.com

They once had very good prices. There prices now are horrible and worse than that they sell or promote all "garbage" cigars! They email you 3 times a day with "junk" They have seriously gone DOWN HILL hard find other sources there are plenty! Cigar Page is pushing nothing but garbage cigars!

I recently purchased a 10-pack of Montecristo Platinum Toros. While the shipping box arrived intact, four of the cigars inside were severely damaged and unsmokeable.As a loyal, repeat customer, I was highly disappointed by my experience with your support team. I was informed that I cannot receive a partial refund because I already discarded the damaged items.While I understand company policies exist, rigid rules should not override basic customer satisfaction and retention. Forcing a long-term customer to hold onto ruined, unsmokeable product just to prove a claim is poor service. I hope management will review this situation and offer a reasonable resolution.

I recently experienced a significant quality issue with a purchase from Cigar Page — two boxes (40 cigars) received on 3/15/2026, with 75% arriving plugged and essentially unsmokeable. I gave the cigars additional time in a separate humidor hoping the issue would resolve itself, but it never did. When I contacted Cigar Page on 5/1/2026 to request a credit or replacement, I was told nothing could be done because the order was over 30 days old. No exceptions, no goodwill gesture — nothing. As a long-time customer with over $1,000 in purchases over several years, I found this response deeply disappointing. A defective product is a defective product regardless of when it’s reported, especially when the customer is actively trying to remedy the situation on their own first. I’ve asked to be removed from their mailing list. Cigar Page lost a loyal customer over what would have amounted to a small credit. Buyer beware.

Awful experience, first of all you are talking to different departments to try to answer any issue you have. The worst cigar company I ever used and I used most of them. Horrible shipping times , the low prices are what you get. A bad experience, I wouldn’t ever use them again.

Do not chat with them, or if you do use their chatbot, give them a fake email address. They'll grag your email address and put it in their database, then will claim they cannot delete it. Fishy company, they'll either sell your data, email, or spam you. All companies CAN remove and delete an email address from their database, CigarPage chooses not to, and they also don't disclose they'll grab your email before you chat with them. Be careful