Circle Medical Reviews | Read Customer Reviews of circlemedical.com

Circle Medical Reviews | Read Customer Reviews of circlemedical.com

Circle Medical reviews

Showing 383 reviews with 1 star · Clear filters

Joy T.
Posted Nov 16, 2023
Misdiagnosed
The NP, Ashley, told me that I can't be seen until I have a psychiatric evaluation for bipolar disorder. I explained that I have a background in mental health, own a DSM-5 and I did not have this. I got a 2nd opinion from another NP who said I still needed a psych evaluation and no one can treat me. Later, I got a psych evaluation and, guess what? No bipolar disorder was found. I will not return to Circle Medical.
Response from Circle Medical· Nov 27, 2023
We are happy to look into any issues and problems our patients have via our secure HIPAA-compliant app - we are just unable to discuss any health-related details on public channels.
Report
Spencer
Posted Nov 16, 2023
The consultant never called my…
The consultant never called my prescription in. I’ll be trying another primary.
Response from Circle Medical· Nov 27, 2023
Hi- thank you for taking the time to voice your concerns. I would love the chance to look into this to better understand what happened, if you are able to reach out to me via the Circle Medical app, be sure to mention my name, Wanji, in your message and it will be flagged to me directly.
Report
Sophia M.
Posted Nov 16, 2023
Not real doctors.
Not real doctors.
Response from Circle Medical· Nov 27, 2023
We are happy to look into any issues and problems our patients have via our secure HIPAA-compliant app - we are just unable to discuss any health-related details on public channels. Please be sure to mention my name (Wanji) in the message and I will be able to discuss this further. Thank you.
Report
Cristofer
Posted Nov 16, 2023
Interrupted Doctors Lunch Break
I made an appointment for a adhd diagnosis, doctor was on her lunch break and eating while in the video call. Asked for examples of why I think I might have adhd and she actually laughed and told me there is no way I have it… I’ll be going to an actual doctor on sight to get a second opinion. Entire call appointment took 10 minutes and charged me $200 for her lunch break… don’t recommend as to me it looked completely unprofessional and borderline scammy
Response from Circle Medical· Nov 17, 2023
Hi Cristofer, and thank you for taking the time to provide us with this feedback. Having a trusting, positive relationship with your provider is of utmost importance to an effective healthcare experience, and if it is ever the case that you do not feel this way about one of our Circle Medical providers, I urge you to reach out via our secure, HIPAA-compliant chat so a member of our Patient Relations team can look into the situation further. You should never feel dismissed or like your concerns are being brushed aside. If you are able, I encourage you to reach out via chat (and make sure to mention my name, Gemma, in your message), and I can ensure this situation is properly investigated, including the timing and billing of any appointments.
Report
Melanie
Posted Nov 16, 2023
tele health not accepted by pharmacies and not disclosed prior to appointments
first two appoints went well, however, still unable to get rx filled and seems to be pushback from tele provider with pharmacies, they are not receptive.
Response from Circle Medical· Nov 17, 2023
Hi Melanie, and thank you for taking the time to voice these concerns. We understand it has been hard for some of our patients to fill their prescriptions, due to both nationwide medication shortages and pharmacy policies regarding TeleHealth providers. Our dedicated prescription support team is always available to assist you via our secure, HIPAA-compliant chat, as we do understand the urgency to access your treatment. If you are able to, I encourage you to reach out (and make sure to use my name, Gemma, in your message), and we'll see what we can do for you.
Report
Billy
Posted Nov 16, 2023
I never got my medication
I never got my medication. As I my medication was never sent to the pharmacy of my choice meaning I wasted 100 dollars
Response from Circle Medical· Nov 17, 2023
Hi Billy, and thank you for taking the time to let us know your concerns. Depending on a patient's state, it can take some time for a prescription to be sent following an appointment, but I would be happy to look into any delays may have happened. If you're able to, I would encourage you to reach out via our secure, HIPAA-compliant chat, and I would be happy to investigate the situation and see what can be done from there.
Report
Vicky
Posted Nov 16, 2023
Unsuccessful at sending me a refill…
Unsuccessful at sending me a refill despite many communications with the pt representatives.
Response from Circle Medical· Nov 27, 2023
Hello, and thank you for taking the time to voice your concerns. We take all feedback very seriously as we use it to improve and create a better patient experience. We have recently been experiencing a surge in patient requests, specifically those related to prescription/pharmacy issues, and we are working hard to assist all patients as quickly as possible. However, I do know how frustrating the delay has been for many of our patients. I would love the chance to better understand this situation as well as determine any actions we can take to make things right. If you are able to, please reach out to me via the chat function of the Circle Medical app (and please make sure to mention my name, Wanji, in your message), and I can look into this situation from there.
Report
Afsaneh
Posted Nov 16, 2023
During my last visit
During my last visit, I was informed that I am a 'complicated case' and was advised to seek care elsewhere. While I understand that not every facility can cater to every medical need, I was left without any guidance or resources. This left me feeling stressed, unsupported, and uncertain about my next steps. Be advised that this platform seems to be designed more for providers than for patients. Its management is less than satisfactory. As a client, I had to handle all the submissions myself. Despite updating my insurance details, they repeatedly billed my previous provider, leading to multiple denial letters since I no longer hold that insurance. I've reached out to them numerous times to rectify this, but the problem persists. It's an ongoing struggle to make corrections, and the underlying issue of how the platform operates remains unresolved, plus some of the providers who lack empathy and care for patients.
Response from Circle Medical· Nov 27, 2023
Hello, and thank you for taking the time to voice these concerns. We take all patient complaints very seriously, as we use them to improve our processes and the overall patient experience. If you are able to, please use the chat function of the app to reach out to me (please make sure to mention my name, Wanji) as I would love the chance to further investigate and better understand this issue, as well as figure out any actions that can be taken to make things right.
Report