Excellent
6,209 reviews
CitizenShipperCitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
Elan M.
Posted
Amazing. Wonderful loved Lili my transporter. My experience was a 10 out of 10!
Response from CitizenShipper· Jul 20, 2026
Elan, thank you for making our day with such a wonderful review! We're thrilled to hear Lili provided a 10 out of 10 experience and made your transport such a positive one. Thank you for choosing CitizenShipper and for helping us continue to be a top-rated pet transport marketplace.
Lori
Posted
It was very easy to post and get quotes for pet transport on this site. The transporter we chose was FANTASTIC. Great communication, kept in touch via GPS the entire trip and kitty arrived safe and when expected. I would highly recommend CitizenShipper to anyone that need to transport their furbaby!
Response from CitizenShipper· Jul 20, 2026
Lori, we're so glad the process of finding a transporter was easy and that you found someone who was a great fit for your fur baby. We believe pet owners should have the information they need to make a confident decision, from comparing quotes and reviews to staying connected throughout the trip. It's great to hear your cat arrived safely and right on schedule. Thank you for recommending CitizenShipper.
Mai B.
Posted
Loved my experience here. My transporter Ricardo was the best! I received updates throughout the day and Louie arrived to our destination happy and well taken care of!
Response from CitizenShipper· Jul 20, 2026
Mai, we're happy to hear Louie arrived happy and well cared for! Keeping pet owners informed throughout the journey is an important part of the experience, and we're glad you felt confident from pickup to delivery. We appreciate you choosing CitizenShipper and Ricardo, and hope we'll be able to help again whenever you need pet transportation.
Lucia B.
Posted
When I first booked a transporter on the CitizenShipper platform to transport my pet, I thought their route would be more direct. Upon learning after booking that the transporter was actually planning on taking my pet on a much longer route, I had second thoughts. The customer service team at Citizen Shipper made it easy for me to cancel that original booking and transfer my booking fee to a much better transporter option for my dog.
Response from CitizenShipper· Jul 17, 2026
Thank you for sharing your experience, Lucia. We’re glad our Customer Support team was able to help you make a change and find a transporter you felt more comfortable with for your dog’s trip. We understand how important it is to feel confident when trusting someone with a beloved pet, and we’re happy we could help provide that peace of mind.
kim N.
Posted
I felt a sense of safety and security in knowing that citizen shipper vetted all drivers and made sure they were safe and capable. I found the idea of putting deciding on the bid helpful and liked the idea of having choices. The process seems organized and reputable.
Response from CitizenShipper· Jul 16, 2026
Kim, knowing our driver vetting process gave you confidence from the beginning is wonderful to hear. We're happy the bidding process felt organized and gave you the flexibility to choose the transporter that was right for you. At CitizenShipper, giving pet parents peace of mind is one of our biggest goals, and we're so glad that came through in your experience.
Janelle L.
Posted
AVL made the whole thing enjoyable and surprisingly quick. Blessing 48 hours after picking up two very special Shih tzus 3000 mi away they came right up to my door at 4:30 in the morning with my two boys. : Tina presented them to me out on the driveway and then came into the house what a wonderful person she is. They sent photos as they made their travels they made contact with my email and text along the way, When they got here they let me know right when they were pulling up and did a video of the reunion. If ever need be again I would definitely use nobody but them.
Response from CitizenShipper· Jul 16, 2026
Janelle, a 3000 mi trip is quite an adventure for two little Shih Tzus, and we're so happy to hear everything went so smoothly. It’s wonderful that the updates, photos, and even the reunion video helped make the experience so special for you. Thank you for choosing CitizenShipper to connect with a driver committed to responsible pet transport, and for trusting us to be part of such an important trip.
Lynne
Posted
The site provided many options for drivers with ratings. Very easy to use and connect with driver. The driver I chose was excellent. He provided many updated through the journey with her. Would definetly use again.
Response from CitizenShipper· Jul 16, 2026
Lynne, it's great to know that CitizenShipper made it easy to find and connect with the right driver for your pet's journey. Being able to compare transporters, read reviews, and choose the one that best fits your needs is an important part of the experience. We are also happy to hear your driver gave you peace of mind by keeping you updated throughout the trip and taking such good care of your fur baby! We hope we're able to help again whenever you need pet transportation.
Nelson
Posted
The delivery agent did a fantastic job. Kept us informed and our puppy happy on her trip across the United States.
Response from CitizenShipper· Jul 16, 2026
Nelson, it's great to hear that your puppy had a happy, comfortable journey across the country and that your driver kept you informed every step of the way. We appreciate you choosing CitizenShipper and are happy we could help you connect with a transporter who made the journey a positive experience.
