ColourpopReviews of colourpop.com

it was canceled and refunded wich is fine but disappointing.

They are out of stock on product and haven't restocked yet. So now I'm looking to buy somewhere else that will keep up products that I like.

Ordered my products, which were all in stock at the time 3 weeks ago, and my order still has not been shipped yet. It is still processing, even when customer service said only 3-5 days before my order will be shipped. Very disappointed because I need my products this week for senior pictures :(

When I had an issue with my order. customer service took 4 days to get back to me for a process that takes 2 minutes. This long wait time between emails happened repeatedly, and it took me 3 WEEKS to resolve my issue. When I expressed that my package was lost, the agent dismissed me, presumably solved my ticket, and I was forced to reach out and go through the entire process again. Overall I remained patient, but customer service made things more difficult than it needed to be. As someone who works in customer care as well, I understand that things take time and are not always in the agent's control, however this was disappointing.

Package was damaged when arrived and the highlight was barely usable because of it.

did not receive a product

Haven't received products. No update on shipment in over a month. They automatically take money when products are ordered but don't bother with information of product arrival or usual shipment time. Products ordered on may 23th and last tracking information was given on may 30th with status saying its not even sent to facility for futher shipment. I understand delays considering the pandemic and don't mind waiting however no information about whereabouts of the package in over a month is not acceptable.To add most of their products are always out of stock and you have to wait quite some time if you want specific item. Many people expressed this issue also on their instagram but they keep ignoring it. It's just not worth it and you should shop on some other makeup site.

I ordered the blowin smoke palette on may 23rd. It has been more than a month, today is july 4th and I still have not received my order.