Credit Genie Reviews | Read Customer Reviews of creditgenie.com

Credit Genie Reviews | Read Customer Reviews of creditgenie.com

Credit Genie reviews

Showing 257 reviews with 1 star · Clear filters

Jessica R.
Posted Aug 29, 2025
Absolutely scam
Absolutely scam. They have transferred money out of my account twice today. I have reported it. I don’t know what the hell this app is or what the hell I was thinking about not even knowing what I was doing downloading it. That it was a credit builder didn’t know they were going to be robbing me
Response from Credit Genie· Sep 1, 2025
We’re very sorry for your experience and the unexpected charges. Credit Genie charges a biweekly fee to maintain the bank connection, which is explained in our Terms & Conditions. If you believe there are unauthorized charges, please contact us immediately at support.creditgenie.com so we can investigate and assist you. —Catherine, Credit Genie Support
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Traci F.
Posted Aug 27, 2025
All I needed to do was update my debit…
All I needed to do was update my debit card bc the old one expired. Tried doing so through their app but it wouldn't update. Contacted support and just got ignored. I contacted support several times to update my card. Ignored. Then they disabled my account as per my instructions. Which I never said. Contacted support several more times and nothing. Then I check my app and I'm completely out now. They started out great but ended horribly. Instead of just answering me to update my card I get Ignored. Their support is useless. I have 20-30 emails I sent support with no reply whatsoever.
Response from Credit Genie· Aug 28, 2025
We’re deeply sorry for your experience. You should never feel ignored, and we want to resolve this. Please contact us again at support.creditgenie.com so we can urgently review your account and assist with your card update. —Catherine, Credit Genie Support
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melissa
Posted Aug 27, 2025
Wouldn't give me anything after I sent…
Wouldn't give me anything after I sent in all of my proof.
Response from Credit Genie· Aug 28, 2025
We’re sorry we couldn’t approve your request. We use an automated system that reviews many factors from your bank account to determine eligibility. This can change over time, and there’s no credit impact to try again. Please reach us at support.creditgenie.com. —Catherine, Credit Genie Support
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Jackie H.
Posted Aug 16, 2025
They took money from my account with no…
They took money from my account with no warning and I never went through with the service I simply looked at there website and decided not to go forward with these people and uninstalled the app. Not happy
Response from Credit Genie· Aug 18, 2025
We’re sorry for the unexpected charge. Please note that uninstalling the app does not cancel your service or stop fees. To avoid charges, you must disconnect your bank account in the app’s “Settings.” Please contact us at support.creditgenie.com so we can assist you directly. —Catherine, Credit Genie Support
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T G.
Posted Aug 12, 2025
My account was deactivated and I don't know why.
I never got a chance to use the service. My account got permanently disabled and I have no idea why. I've reached out to support asked my my account has been disabled and I got a response that said "your account has been permanently deactivated according to the terms and conditions and cannot be reactivated""your account has been permanently disabled according to the terms and conditions and cannot be reactivated". I replied to the email asking what specifically was my violation, but I did not get a reply. So, I send another email asking why my account was disabled and that I think that it was done in error and I got the exact same response "your account has been permanently deactivated according to the terms and conditions and cannot be reactivated". Again, I replied saying that my question wasn't answered, but I still did not get a response. I'm being treated like a criminal by a company for a service that I've never had a chance to use.
Response from Credit Genie· Aug 12, 2025
We’re truly sorry your account was disabled without clear explanation. Please reach us at support.creditgenie.com so we can review your case and clarify the reason. We want to resolve this for you. —Catherine, Credit Genie Support
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Moneka H.
Posted Aug 7, 2025
Awful app.
Awful app.. I was just curious on how it worked.. got advance once pd back on time .. it cleared my bank.. then they tell me my account is blocked permanently due to not meeting their TERMS… very unprofessional VERY…
Response from Credit Genie· Aug 7, 2025
Thank you for your feedback and sorry for your frustrating experience. Credit Genie uses automated systems to enforce eligibility per their Terms to prevent abuse. If an account is blocked permanently for not meeting terms, it’s part of their moderation policy to protect the service and users. We understand this feels unprofessional and encourage you to contact support at support.creditgenie.com for clarification or to appeal your case. —Catherine, Credit Genie Support
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Furbie B.
Posted Aug 2, 2025
I would give it zero stars
I would give it zero stars because this is a scam did they charge you to have your bank account connected as of August second 2025 fee is $5 biweekly mind you you can't reuse their services without having an account link to the app therefore they're charging you to use their service again complete scam
Response from Credit Genie· Aug 4, 2025
We’re sorry you feel this way. The $5 biweekly fee applies only when your bank is linked to the app. To avoid charges, you can disconnect your bank in the app’s “Settings.” Please reach out at support.creditgenie.com if you need assistance. —Catherine, Credit Genie Support
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Dan S.
Posted Jul 22, 2025
garbage company that steals your money…
garbage company that steals your money after changing terms you didn't agree to. if I could rate less I would
Response from Credit Genie· Jul 23, 2025
Dan, we’re sorry to hear about your experience and understand how upsetting this must be. We strive for transparency and never want you to feel surprised by changes. Please contact us at support.creditgenie.com so we can review your situation and help resolve any issues. —Catherine, Credit Genie Support
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