Crown & PawReviews of crownandpaw.com

Didn't receive an order confirmation. When contacted the Crown & Paw site states I'd hear from them within 24hrs and I have not.

I wish I didn't have to give even one star. I've contacted Crown & Paw repeatedly by email as well as social media with NO RESPONSES. They messed up my Christmas order and now I'm out $100 and don't have a present for my loved ones. This is just a blatant disregard for any of their customer's satisfaction. Shame on you. They should be investigated.

I ordered for Christmas delivery. Artist put face in in picture reversed. Requested a change and still have not heard back. The other faces looked photo shopped and ridiculous. I was also charged an international fee which no one seems to be able to address. I have used your company before but this is a very disappointing experience. There is no customer service or responses to emails.

The photo that I ordered says it was delivered but it never showed up. It has been impossible to actually get in touch with anyone in customer service to help with this. After not hearing back from them I emailed again just to receive an email chastising me for trying to contact them. I had to spend more money in order to buy the art digitally and now will have to find a place to print the artwork on my own in time for Christmas.

I still have not heard any more on my order. although it said I should hear from someone in 1-2 days. This was ordered to be a Christmas present, and was not inexpensive, and now I may have to purchase something else if it's not here in time. I'm disappointed and frustrated.

Not having a customer service number is a huge issue. Waiting three days for a response since the only way to communicate is through email is unacceptable. I made a mistake on my order & there was no way to reverse it.

I paid extra to jump the line in order to receive my order by Christmas, and when I got my confirmation email it said that I’d be contacted by an artist within 2 business days. As of this writing it’s been 4 days and have yet to receive an email from an artist. The order tracker still says “received”. So when I selected “jump the line” it really meant pay an extra $20 for nothing. I hope the folks over at Crown & Paw have a good Christmas with that extra money they charge for nothing.

Horrible company. Their customer service is non-existent. I had a simple revision request to my artwork and not only was it not revised, they did not respond at all. I’ve sent 4 emails to their customer support with no response. And they do not have a phone number to speak with anyone.