DAI PostReviews of daipost.com

Truly dissatisfied with this company, I’ve never had any problems with shipping, the first time a parcel goes through this companies system it gets lost, and I get told it’s been ‘short shipped’ and even though on tracking it says it’s arrived into the country ‘it hasn’t been scanned at the destination’

I am extremely frustrated with the company, as they have held onto my parcel for more than 30 days without any justification for its release. Despite my repeated inquiries, they continue to promise that it will be released but have taken no action. I shouldn't have to contact them daily for updates. Their customer service is unhelpful and I feel I am being misled. This level of service is unacceptable and I will be taking further action.

Absolutely do not use DAI if you have the option. They delivered a very expensive, very rare package to the wrong address. I had taken the day off work to make sure I was home they just left it at a random house. The items i ordered are limited and no longer available. When I opened up a claim asking for proof of delivery they took a week to respond and all they did was send a picture of my package sitting outside of some other house and then closed the case immediately. it’s not hard to check the photo and then check google street view and see the houses are different.. Lost my irreplaceable package because of a useless driver and now looks like I won’t be compensated for it.. Unacceptable

Bad service.. No notifications as to when delivery will be made. tracking the parcel is also a hassle as they will not update if its out for delivery and guess what, my parcel was delivered to a wrong address..

I had an item I bough online, set for delivery… delivery never happened. I was told ((even though I work from home and am home at all times during the day) and specifically the day of “attempted delivery”) that they “couldn’t” deliver it because noone was home. So sick of these companies.

Unfortunately, Ebay Global use DHL to ship parcels to Australia, once parcel arrives in Adelaide SA they use a sub contractor (DAI) to deliver parcels. Again unfortunately DAI like to deliver not between business but after hours when businesses are closed. First parcel lost, second parcel undeliverable at 8.30pm,(checked our cameras did not attend) advised we are open 9-5 work days, ok they will try again and again they tried at 6.30pm, unbelievable. Arranged for me to collect on saturday 9.30am went to warehouse CLOSED. arrange again for Tuesday and lucky for me they are open. But had to wait 3/4 of an hour for him to find. On a positive note I contacted Customer Service and spoke to Scott Tomkins Jala many times and he was very very helpful and again unfortunately it was not his fault that the warehouse and delivery staff just dont care!!!

Why they sent my package 15mins away 30min round trip? Order from DHL USA to Aus there's an aus post 2mins from me or surely they must have a closer hub. Or perhaps they could do the right job and deliver it to the address which I believe they did not even attempt to do.

I bought something from eBay and it was sent via DHL to Australia and then forwarded on to DAI couriers for delivery and apparently it was "unsafe to leave at my address "on the 11th of march at 6:15am even though I was at home and awake! have spent the last two and a half months trying to ascertain where my parcel is. I spend ages waiting on hold when I call, the only emails I receive are system generated after I have called to say the matter has been "escalated". No one actually replies to my emails or has any clues as to what happened to my parcel nor do they actually care. Pretty sure they are banking on me giving up!