April W.
Posted
I purchased a heated jacket for my…
I purchased a heated jacket for my daughter last year and she loves it. This year, I purchased one for her boyfriend. There was a mix up in shipping. I contacted customer service and they responded quickly, and resolved the issue within days. High recommend this company
Response from dewbu.com· Apr 13, 2026
Thank you so much for your continued trust – two years in a row, that means a lot to us! 🙌 We're sorry there was a shipping mix‑up, but so glad our customer service team could jump in and resolve it quickly. We truly appreciate your high recommendation. Just as a friendly reminder: your DEWBU jackets are backed by a 3‑year warranty, and the batteries are covered for 18 months from the original purchase date. If you or your daughter ever need assistance, please don't hesitate to email us at [email protected]. Thanks again for choosing DEWBU – we're honored to help keep your family warm! 🧥🔥 The DEWBU Team