Dior USReviews of dior-us.com

Not easy to submit a question No answer question The web site not easy to find what I looking for(exp. REFILL item)

Only problem was delivery time! I paid extra for 2-day shipping and it took 6 days. Was hoping to get it to someone by a certain date so that was kind of a bummer the shipping rush didn’t do much, keeping in mind there’s delays from covid 19.

If it were only for the Diorella perfume, which I love, I would have given it 5 stars. But the service failed. I made a mistake when choose the samples I would be entitled to and immediately after the purchase I sent an email to the customer service asking to change the samples I had chosen and they didin't try to help me. When the box arrived, it was too big for the content and badly packed, so the perfume and samples were loose inside the box, at the risk of breaking.

With all that is going on, I was really looking forward to this package. And part of it was that usually it's presented in a DIOR classic box. When the box was open my items were scattered about but it did include the note. This may seem minor but the presentation does matter, just disappointed

I know times are different with everything going on in the world. I do have to say I was a little disappointed with how my package was just thrown into the shipping box with no tissue or bag.

I was having difficulty ordering online initially and called customer service to take my order they never did call me back after I spoke to a rep and left a message. Finally ordered online few days later. Poor customer service

Not wrapped in a gift box.

My package didn’t come well protected. Thankfully the perfume I bought was fine but the samples completely broke. I’m not sure if it was the handling of the package , I just hope you guys could add some more padding inside the box . Thank you