Dior USReviews of dior-us.com

i bought a eye shadow plate and it cancel my order for no reason. My billing address matches my shipping and name matched.

The website is extremely hard to use, and hours after receiving my order confirmation, they cancelled my order without reason. When I called customer care to enquire, there were no answers given. I asked to speak with a supervisor/manager as this is not the service I expect to receive from Dior. I was told the supervisor would get back to me but I haven't heard back since then... It has been over a month since that call. Very disappointing.

I placed an order and never again received any info/news about it,it stayed “in process “ till the day I placed it and never got an email or any type of notification about what happened

My order was canceled.

I ordered Oct 13 and still not receive any tracking number from dior. where is my product. Could u cancel it？Comfirm number is 864595

Customer services was horrible! Not what I expected since I’ve shopped in France before. The lady did not try to help me and all I got after sharing my concern was an apology. I should have gotten at least a call. But nothing.

I did not receive any email of shipment, since there had been half month after I placed the order.

Worst experience ever, tried to make order online, nothing wrong with my card, but the order got cancelled with website error, but the item sold out, the representative said: “We kindly invite you to place a new order and we will push it through for you.” Without check if the item still in stock or not, I thought that she can help me order but the truth is not, worst experience ever!!!!!