Dior USReviews of dior-us.com

I never received my order, Ups said was delivered but I don’t get anything. I paid 2nd day delivery because was a birthday gift. So disappointed. Customer service said will reply back in 7 days. Still waiting

All of my palettes came broken or popped out and her. I called about it. The woman was rude and gave me the wring Customer service info, then I could not find out what the email address is. You guy’s packed it but you didn’t put anything down in the box. Dior sent me broken makeup. Pissed and want my money back please.

I don’t see anything in the box I don’t have my order There are just the box no product Need money back ASAP

One face palette is broken up and no solution yet. I contacted with customer service at first time, but now Still waiting for customer service email me back.

One of my face palettes arrived damaged. I report it to customer service and provided a picture and was told an investigation would need to be done. Why is that necessary? Businesses like Sephora and Ulta never do that. They instantly send you a replacement. And I’ve heard a lot of complaints that the customer service is horrible and it’s nearly impossible to get replacements for damaged items. That’s unacceptable for a luxury company and expensive products.

A product I ordered arrived damaged and I notified Dior by through their customer service system moments after the delivery. I enclosed photographs of the damaged shipping box and product. Dior CS requested more photos and said they would be in touch but I have heard nothing further five days later including no response to my follow up email asking about the status. I have ordered from them many times and been very happy but this is not the experience I expect from any company, let alone Dior. Edit: It is now three weeks later and Dior has still not responded though they have promised multiple times that I would hear from their "Quality" department. I've called, dm'd, used their online chat and emailed. Five days ago one of their CS folks on the phone promised I would hear back in 24 hours. All of this to find out what to do about a $45 product that arrived with one pan of makeup shattered. Each time they say it is a Quality issue and promise resolution but then I hear nothing more. More than frustrated.

My palette was received broken after paying for expedited shipping. When I let Dior know about the broken palette they would not send me a new one. I attached pictures, the receipt and box. They only offered a return. The palette is now on Sephora so I bought and received it intact. I will return the palette to Dior.

This was some of the worst customer service I've ever encountered. I expect that with Covid, your cs would be more accommodating with refunds. My palettes arrived a complete broken mess. I took pictures and sent them along with the box info. The customer service email was also difficult to find. The response I received on the phone and through email was frustrating and confusing. Im high risk for dying from covid which is why I ordered online instead of purchasing in person. You are instead insisting I risk myself by going to the post office. You need to refund me for the mess of the products you sent. Instead, you're sending a return label 2 days later, going to process after receiving the parcel 7 days later, meaning I wont receive my refund for 2 weeks. Ridiculous.