Dior USReviews of dior-us.com

Smells like my grandmas house

Happy with delivery time. The cologne I chose does not last at all, fragrance stays on an hour max. Very expensive, and very disappointed at the lasting quality.

I ordered the same items three times in a row but all got canceled without informing any reason. And contacting the customer service results in a notice that "We have contacted the USA area for you" and that's all. I don't get any explanation for why my order is canceled.

Dior needs to improve their online customers shopping experiences by hiring better web developers. Their online system is difficult to use and faulty most of the time. It's very frustrating. Dior.com sometimes offers deluxe samples or fast shipping to promote shopping but the website usually doesn't make it work. Sometimes the offerings expire earlier than stated and sometimes the cart flow just doesn't work. I enjoy Dior products and their packaging but counting these bad experiences of shopping on Dior.come just makes it not worth it.

Purchased one of the new product as a gift, cards declined but charged, and I have been waiting for the refund for around two weeks. When the product was finally purchased, I was informed that the order was canceled without specific reasons but those typical customer service responses. I am a new customer but I have never thought of such an experience.

My honest experience upon placing an order with Dior was very frustrating, I wasn’t able to make an exchange before my package was even ready! I had to have my package rerouted and place another order and even then I hadn’t received a receipt or confirmation email and the money was placed on old forcing me now to place a 3RD ORDER! All over a simple shade of makeup. . Imagine if you needed another size in clothes and shoes.

The mascara clumps my eyelashes together. I am trying different applicators to try to solve the problem.

Tried purchasing a Christmas gift but it was cancelled twice with no adequate explanation of why. The email said that it was either a problem with a payment or that the product was out of stock. As it was unclear which was the problem, we tried again and it was only somewhat clear that we were not going to get the product after roughly three days.