Dior USReviews of dior-us.com

My order was not fulfilled correctly. I ordered two bottles of Dioressence, which the receipt indicates, but received one bottle of Dioressence and one bottle of Diorella. I now need to go through the return process.

Over all it's good but disappointed on I played next day delivery and didn't get the package til 3days later and being charge for that next day delivery and no refund either.

I've had much better experience with Dior online shopping before, though this time it did not go as smoothly. My 1st issue was that I wasn't informed my ordered had been shipped in 2 parts, I was only given one tracking number & I first received a Dior box full of wrap papers and just one miniature sample I got. I had to email them only to be informed that there was a 2nd part on its way. And aside from that, I had chosen 2 free samples (that any customer purchasing from Dior.com would get) the 2nd part of my package arrived and the samples were missing! I emailed customer service again and they told me I only had miniature samples with my order (which I did receive) I wanted to screen capture my order summary to tell them I did chose 2 samples, but I logged into my dior account only to find that my order history on the website had been all gone! This was not my 1st order from Dior.com and I always got to see my orders history, thought it seems as if order history has been reset! So all in all I forgot about the samples, but to be honest that was a such a bummer! Now I have to think twice before I wanna purchase my dior items directly from Dior.com. It's so sad cause I love the brand and I would personally prefer to order directly from Dior.com (even when I can collect points on my Sephora account or points I would get on my Macy's or Nordstrom card!) I hope I can trust dior.com again and next time have a hustle-free order!

The shipping is pretty fast, but i didnt gety free compliments. :(

I ordered a nail polish and it came in a large box stuffed with tissue, and the nail polish was just tucked in the corner. Honestly I thought I'd been sent a purse on accident. Perhaps a different kind of packaging can be created for makeup orders. It just felt so wasteful and frivolously over the top, it was almost embarrassing to receive.

Mediocre customer service, haven't got my purchase in over a month... still waiting for an email or a call to resolve my issue with the purchase I made

The lotion serum is pretty awful. It's almost a liquid and takes 20 minutes to absorb. Once mostly absorbed it still feels like it's on the surface.

!00% trustworthy but their fragrances don't last long on your skin.