Dior USReviews of dior-us.com

This was my first Dior purchase. The item took two weeks just to ship. I was disappointed with the lip balm and the miniscule sample lip gloss made my lips feel like they were burning

I needed this nail polish color for Easter Sunday! Not 2 or 3 days later! Still waiting for it and it April 13th :( Extremely bummed out since I ordered back on March 30th... But of course everyone has something new to blame - it’s so frustrating! Blame the pandemic!! I remember ordering the lastest date was 4/9 !!!!!!! Thanks guys! If I could rate 0 - I would. -kt

Box was not well packed. shipment was very delay. I often buy from channel by online, there was much difference of service.

Bad service. I still have not received my package with my make up. I love the product but shipping is terrible.

There was really poor communication about expected delivery time. As a follow-up, I reached out to ask if I could cancel my order based on whether or not it had yet to be shipped out and no one could give me an answer. Then they told me that the order was not yet shipped out, but regardless could not be cancelled. There are many issues with this. 1) You should have (a) volunteered and (b) transparent guidance on deliveries to your customers. 2) There is no reason why an unexpected delay in delivery would not clearly constitute an availability to cancel an order. 3) If an order has not been shipped yet, there is legitimately no reason why there should be an issue with cancelling an order. 4) What's worse is that I as a consumer then bear the cost of returning the item to your fulfillment center. Horrible customer experience.

Never got a confirmation email and it took 2 weeks to ship the product.

Whole experience was not very good on communication.

Can't even give you need star!!!! I received the wrong foundation, I paid for 2 day delivery and it took 2 1/2 weeks. I never heard anything about how late it was going to be! I contacted customer service time after time,no one had anyidea!!! On rop of that I asked for my delivery fee returned, I was told they would ,and the neXT girl said she didn't know!Then I told her it was at Nordstrom on sale ..will not match..I will never purchase Dior again unless something is done. I worked at Nordstom for years and if we had treated our clients this way, we would have never stayed in business. So very dissapointed and upset!!!!!!