Dior USReviews of dior-us.com

there is no sampler and gift even I used a gift promo code.

it's very hard to track my order

I am very disappointed in the level of customer service I received with Dior. I have been a client of theirs for years. In fact it’s the only cosmetic line I use. I usually order from Neiman or Saks but neither had the item in stock I needed. After a week of not receiving any information on my purchase, I called. They had the rudest team and were completely unhelpful. I was completely floored. A “supervisor” called me back to tell me the tracking and said “sorry you’re so unhappy, I will send you a 10% code for a future purchase. “ I never received it. She also made it clear that the tracking update was not “her problem but she did it because I asked”. I am very displeased and disappointed. This level of service should not being coming from a company like Dior.

I never received my order, or an explanation why I just got a refund.

the worst website i have ever seen. The website was down most of the time

I’m concerned that you are asking how you’re doing. It’s taken a long time and I still have not received my product although you’ve received my money for it. I’ve received no updates and have no means to track the product although I suspect it still has not shipped. You buy a product you get a product that’s the whole deal so since I’ve paid but have no product I’m in worse shape than I was before I decided to invest. Please at least return my money...?

Shipping took sooo long... I did choose 2 day shipping and until now I haven’t receive my item.

Ship miss gift