Direct LiquidationReviews of directliquidation.com

Response from Direct Liquidation· Jan 24, 2025

Hello Janna! We’re sorry to hear about your feedback. Your experience is very important to us, and we regret that it did not meet your expectations. Each listing includes a detailed description of the lot and its condition. Items categorized as Tested Not Working (Salvage) have undergone basic repairs but did not pass technical or physical condition tests. These items may have distressed, incomplete, or missing packaging, and essential components, accessories, or documentation may not be included. Items in the Damaged/Missing Parts category are retail returns with visible damage or missing key parts and accessories. No testing or repairs are performed on these items, and their operational condition is unknown. Both categories are sold "as is," without warranties or guarantees of functionality. We provide this information upfront to ensure customers have clear expectations. This is one of the reasons these items are offered at significantly reduced prices. Regarding the cancellation fee you mentioned, our FAQs also state that refused shipments are treated as regular returns and are subject to a 10% restocking fee, plus return shipping costs if the order was shipped by us. We hope this clears up any concerns you might have. To give you extra peace of mind, we also offer brand-new and refurbished items that come with warranties. If there’s anything else you’d like to know or if you need a hand with anything, don’t hesitate to reach out to us at [email protected]. We’re always happy to help!

Response from Direct Liquidation· Jan 24, 2025

We’re sorry to hear about your feedback. At Direct Liquidation, we specialize in liquidation pallets from major North American retailers, which include overstock, shelf pulls, customer returns, and end-of-life products. While we do not sell counterfeit items, some products may have packaging or labeling inconsistencies, especially those from untested customer returns. To clarify, untested customer returns are items that were sold to end users and returned through a retail store, manufacturer, website, or distribution center. These products are sold "as is," with no testing or repairs performed at our facilities. While approximately 75% of these items are plug-and-play ready, they do not come with warranties. Each listing includes a detailed description of the lot and its condition. However, as noted in our FAQs, manifests may not always be fully accurate because we do not inspect the inventory before sale. This is one of the reasons these items are offered at significantly reduced prices. We hope this explanation clears up any concerns. For added assurance, we also offer brand-new and refurbished items with warranties. If you have any further questions, feel free to contact us at [email protected].

Response from Direct Liquidation· Jan 24, 2025

We’re sorry to hear about your negative experience with us. Our inventory is systematically categorized based on item condition to ensure transparency and provide the best possible experience for our customers. As a liquidation company, we specialize in offering customer return pallets, as well as overstock, shelf-pulls, and end-of-life products from some of North America's largest retailers and manufacturers. Each listing on our marketplace includes a detailed "Description" field that outlines the contents of the lot and the condition of the merchandise. Additionally, our FAQs clearly explain that inventory manifests may not always be entirely accurate. We also highlight the associated risks with this type of load or pallet, as the items are not tested by our team. This is why these inventories are offered at significantly reduced prices. We genuinely hope you’ll consider giving us another opportunity in the future. If you're seeking more assurance, we also offer brand-new and refurbished items that come with warranties. If you’re interested or have any questions, feel free to reach out to us at [email protected].

Response from Direct Liquidation· Jan 24, 2025

We sincerely appreciate your feedback and understand your concerns. However, it seems your review is related to a different business, as we are not affiliated with liquidationpalletdeals.co.uk. Our company operates solely through our official website, directliquidation.com, and we do not sell to Europe. We kindly request that you update or remove your review to reflect this clarification, as it does not pertain to our business. If there’s anything we can assist you with, please don’t hesitate to reach out. Thank you for your understanding.

Response from Direct Liquidation· Sep 24, 2024

We don't sell in Europe. Are you sure you ordered from us? There are a number of scam websites out there using rip offs of our website. Please send the URL you ordered from.