Discover Financial ServicesReviews of discover.com

They unlinked my external account with no prior advice and it's literally impossible to reach someone to address the issue (nor by phone - over 90 minutes waiting time, nor by chat - no one answering, nor by Secured Message Center - they replied to call by phone). As previous reviewers wrote, I had the same awful, outrageous, ridiculous experience. I need to transfer money between the 2 accounts ASAP but no one is helping and it has been days since that. Stay away from this Bank, it's not a Bank, it's a joke.

I deposited money into my saving account, and Discover bank froze my account for about a month without a reason. I couldn't have access into my money. When I called customer service, I was told I had to wait for about half an hour. But, I waited more than 2 hours for someone to answer. After more than 2 hours the representative didn't help me and told me I had to call back two days later. Again, I had to wait more than two hours on phone. Please stay away from Discover bank. The customer service is awful. I have never had such experience with other banks.

Unbelievably bad customer service. Traveling across country, frize my card and account. Cant fix it on the app or website like all the other banks. Tried calling in for days. On hold today for 3 hours and then disconnected. Still cant get through. Horrible. Never again will I give my business to them. Come to find out this is normal for them. Wow

As another reviewer naiomi wrote, I also have a frozen account due to "suspicious activity" after owning the account for about a month. Yesterday I was on hold for 3 hours until the phone hung up. I called again and their fraud office closed. As I am writing this I have been on hold for two hours. I cant see or use my money. This is a ONLINE ONLY BANK they should have 5x the amount of reps than a regular bank uses. I am on hold to speak to a REP and then she will transfer me to the fraud office and who knows how long I will be on hold with them. Regretting my decision banking here.

This is literally by far THE MOST DISGUSTING, UNPROFESSIONAL BANKING service I have EVER had. I hadn’t even had my account for a month. Not a full thirty days and they randomly shut my account down and suspended it because of “unusual account activity” THERE WASNT ANY! I tried to log in, they wouldn’t let me. I couldn’t chat with anyone because they needed to verify it was me by logging in but I couldn’t log in!!!! I also had to call in customer service but there was a 90 minute wait just to speak to someone. All in all, they froze my accounts with all of my money and basically no proof of anything, and can’t get into contact with anyone. DO NOT BANK HERE!!!!!

They issue you the card with out getting identity verification and when you send all the documents from your bank, they give you the runaround about resending the documents not worth the aggravation. The worse credit card company I’ve ever dealt with.

Discover declined to refund me an unknown charge as their company states. While purchasing 2 websites on Wix.com, an unknown charge was found. After reporting the unknown charge to Wix, they denied our request for refund as it was a few days outside their 14-day return policy. As a customer, we assumed Wix would be understanding and refund the unused website plan (that was never used). Apparently, they'd rather spend $115 paying their employees to fight with me over the money instead of just simply refunding us. After reviewing the case, Discover failed to protect us from an unknown charge as they claim to do. I provided them with the invoice that was found to be charged to our account as evidence. Apparently, Discover does not stand behind their clients as they claim...

I opened the account, got the card, activated it and the first transaction mere minutes later is declined for 'security'. Waste of time and customer service was useless. Closed the account per my request without any security verifications. So I can't use the card without confirming who I am but I can close the account without confirming who I am???? And five (5) representatives can't explain to me how that's possible? 'Excellent customer service'? 'Security is very important'? I don't think so.