David
Posted
Shaun was very patient helping me
Shaun was very patient helping me. He was very helpful
Response from Dogtra· Feb 24, 2026
Very happy to hear it!

Excellent
1,207 reviews
For the past 30 years, Dogtra dedicated to the development of the highest quality e-collar training devices, which carry a proven track record that professional dog trainers and pet owners trust and love. Expertly designed for wide range of training conditions and dog types, Dogtra provides dog trainers and owners the most effective tools needed to improve a dog’s behavior and unleash its potential. For more information, visit www.dogtra.com.
Dogtra (dogtra.com) has 1,207 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 950 reviews with 5 stars · Clear filters
David
Posted
Shaun was very patient helping me. He was very helpful
Response from Dogtra· Feb 24, 2026
Very happy to hear it!
Patti B.
Posted
Shaun was able to get me a new controller quickly.
Response from Dogtra· Feb 23, 2026
Great, so happy to hear it! Thank you.
Shelly
Posted
Sean really went the extra mile to help me find a remote that would work w/my existing collars. To top that he was on the phone making sure I knew how to sink them so they’d work. Great customer service 10 out of 10:) Shelly
Response from Dogtra· Feb 23, 2026
We appreciate the good feedback Shelly, thank you!
Tivon L.
Posted
Great products and customer service.
Response from Dogtra· Feb 23, 2026
Thank you!!!
SLD
Posted
Shaun listened and answered all my questions. By listening, he was able to cater to my specific needs and recommended The products best suited for my pup. Thank you, Shaun!
Response from Dogtra· Feb 23, 2026
Glad Shaun was able to assist you so well. Thank you.
Clifton R.
Posted
First person, shaun, was knowledgeable and diagnosed my issue immediately. Great service.
Response from Dogtra· Feb 23, 2026
Great! Thanks so much for the review!
Amanda
Posted
My e-collar remote stopped charging and I was amazed that when I called customer service I was able to speak to someone right away. Within a few days they’d had my device sent out, repaired, and shipped back. I’m blown away by the responsiveness. Thanks Shaun!
Response from Dogtra· Feb 16, 2026
Amazing to hear, thank you so much! I will pass the kudo's on to Shaun.
Suzy R.
Posted
What made my experience great is when I called for support, after trying to figure it out myself, a real person answered on the third ring and they were able to immediately know what product I had and solve my problem within 2 minutes. They have also stood by their product when I had a charging issue and faulty chip. I feel they are truly trying to make a great product that help people, vs only trying to make money
Response from Dogtra· Feb 16, 2026
We definitely aim to produce a product that our customer's and their dogs love and that makes their lives easier. I am so happy to hear we were able to help! Please let us know if there's anything else we can assist with! Thank you for your review.