Rose
Posted
Love them great customers service
Love them great customers service

Excellent
2,799 reviews
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Rose
Posted
Love them great customers service
Falena
Posted
I needed to return a fragrance and needed clarification on policy and how to actually do it. A customer service representative took all my details, a photograph of the fragrance to be returned, the information regarding my replacement fragrance, and assured me I would get back any point difference if my replacement fragrance cost less (It did). I returned the fragrance, and it was credited to me the same day they received it. My replacement shipped out the same day also. Customer service kept me up to date. Their replies were prompt, reassuring and very courteous. My replacement shipped out so fast I exclaimed my surprise at how fast they were to the customer service rep, and that I was really excited! 😆 I had been very nervous with my first order, and everything went well. I was more nervous with my first return, but it also went very well. Dossier's customer service really builds a lot of trust. I feel very confident about ordering many, many, more fragrances 😊
Sara L.
Posted
I had a great experience with customer service!! I had a question about my order and Christian from Dossier gave me quick, helpful, and genuine assistance! My question was immediately answered and my problem was resolved! Very grateful to have such quick assistance.
Erg
Posted
Amazing customer service always! Will always come back to Dossier!
Niki
Posted
I messed up the address on my package and they went above and beyond to make it right. Great customer service experience, I’m VERY pleased.
Taylor C.
Posted
What a great company to work with. I had a little confusion with a return and they resolved it right away. I would recommend over and over again!
Rosangella C.
Posted
Great and timely service. Very satisfied.
James C.
Posted
Very helpful! I put in an incorrect shipping address and they immediately re-shiped it for me. Very very helpful!