Nic K.
Posted
Prompt responses
Prompt responses, didn’t leave me hanging
Response from Drive Caramel· Jul 1, 2025
Thank you, Nic! If there's anything you need please just reach out and we're happy to help!

Great
340 reviews
Caramel is an app and website that makes buying someone's vehicle or selling your own simple, safe, & sweet. But once you find your car or buyer, Caramel handles everything for you. That includes paperwork, secure payment, title transfer and registration, fraud checks, and verification. With the option to add vehicle protection, digital inspection, finance, and transport through our partners.
Drive Caramel (drivecaramel.com) has 340 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
Showing 246 reviews with 5 stars · Clear filters
Nic K.
Posted
Prompt responses, didn’t leave me hanging
Response from Drive Caramel· Jul 1, 2025
Thank you, Nic! If there's anything you need please just reach out and we're happy to help!
Sam American Auto Credit I.
Posted
I'm glad I get to work with Matt because he's making life easy on me. Cool program excited to see what else we can do for the rest of the year.
Response from Drive Caramel· Jul 1, 2025
Thank you, Sam! We're excited to work with you and look forward to creating win-wins!
customer
Posted
Caramel has been a great part of my business as an independent dealer. Andy has helped to grow my business in many ways. Thank you Caramel/ebay
Response from Drive Caramel· Jun 29, 2025
Thank you so much for your feedback. We're so happy to hear that we've been able to help! We appreciate you!
Russell G.
Posted
Every employee I have spoken to and I think I have spoken to everyone of them has been extremely knowledgeable and helpful and they have all gone out of their way to help get this transaction pushed thru !
Response from Drive Caramel· Jun 27, 2025
Hi Russell, just wanted to thank you for both your kind words and your help. I know this was a complex transaction, but you've been awesome! Thank you!
Morgan F.
Posted
Easy car buying experience, great customer service
Response from Drive Caramel· Jun 14, 2025
Thank you very much for the review. We really appreciate the feedback. If you need anything we're ready to help!
Chris C.
Posted
This was my first experience buying a car via Bring a Trailer Verified Checkout via Caramel The online buying process went very well with good visibility of what was happening. I initially decided to let Caramel handle the title registration here in Colorado on my behalf but when I learned that Colorado dmv usually takes 45-60 days to handle mailed in title registrations I changed my mind and decided do it myself. Mary Khotsombath of Caramel did a fantastic job in accommodating my change of plans and arranged to send the title and all the additional paperwork and a refund within hours of our initial email exchange and sent them via Fedex with a tracking number for me to use. Absolutely outstanding service from Mary
Response from Drive Caramel· Jun 13, 2025
Hi Chris, thank you so much for your review and the shoutout to Mary!
Av
Posted
Great experience getting title and registration complete. I had a problem and had to change the state, and they were more than accommodating with my dilemma. If I purchase another vehicle from eBay I will surely use thrive caramel
Response from Drive Caramel· Jun 13, 2025
Thank you so much for the review! We're so pleased that we could help with the state change. If you need any help please just reach out and we'll be there for you!
James
Posted
Matt was very knowledgeable about the transaction process and Caramel made it a smooth experience. 5/5, would use again.