Hillebrand Craye D.
Posted
Double billing
To whom it may concern: In January I purchased one of your shower heads, just to try it out. I paid $39.99 for it with my credit card. Yesterday my bill arrived and I find another charge for $39.99 on it. I did not order anything else from you so I need you to remove the second charge and refund $39.99 back to my card and stop the ongoing billing. Thank you for looking into this matter. Sincerely, Hillebrand Craye.
Response from Drivse· Jul 3, 2026
Hi Hillebrand, seeing an unexpected second $39.99 charge after your original purchase is understandably upsetting. Please email [email protected] and put “Trustpilot – Double Billing” in the subject line so it’s escalated directly. Include your order details, and our team will trace the duplicate charge and confirm the resolution within 24 hours.



