Poor
3,492 reviews
DrivseOriginating from the word "Thrive", our brand embodies the urge and obsession to attain goals. And our goals are clear: Shape Commerce.
Drivse (drivse.com) has 3,492 customer reviews on Consumer Courier, with an average rating of 2.9 out of 5.
Showing 1,432 reviews with 1 star · Clear filters
Not your B.
Posted
The shower head does not perform as advertised and is a disappointment. The added expense of the filters are not worth having this product.
Response from Drivse· Apr 3, 2026
💙 We’re sorry to hear it didn’t meet your expectations. Your comfort matters most, and we’d love to help make things right 🌟 Please reach out to our team here 👉 (http://shower.drivse.com/pages/contact-us) so we can assist you quickly.
Steven H.
Posted
This item was suppsedly shipped and tracked but it never did arrive in our mail box. Please refund my purchase price and any other costs!
Response from Drivse· Apr 3, 2026
Thank you for reaching out. We understand your concerns and want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team
Jan F.
Posted
I haven't used it yet b/c I didn't purchase the hose at the same time. There doesn't appear to be a way to purchase the hose separately on the website.
Response from Drivse· Apr 3, 2026
✨ Thanks for letting us know! You can grab the hose separately right here 👉 http://drivse.com/products/shower-hose-holder If you need any extra help, our team is always ready 👉Please contact us here: http://shower.drivse.com/pages/contact-us 💙
Don W.
Posted
I ordered (2)shower heads, and (2) hoses back in December. Almost (2) months later, I received (2) shower heads, and (7) hoses. I wanted to return the items that I did not order for a refund, but was told I could not return them, but was offered a 50% discount on future orders! Not acceptable, and very bad business practices. I also was just charged $59.98 to my credit card for something I did not order, don't know what it is, as I have not even received it!
Response from Drivse· Apr 3, 2026
Thank you for reaching out. We understand your concerns and want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team
Troy G.
Posted
It leaks. The red oring, top washer is broken,,not happy
Response from Drivse· Mar 27, 2026
Hi Troy, We sincerely apologize for the frustration and inconvenience you’ve experienced with the leak and the broken red o-ring washer. We understand how upsetting this situation must be, and this is not the experience we want for our customers 🌟 We take your concerns very seriously and would like the opportunity to review your case and work toward a proper resolution regarding your return. Thank you for your patience and understanding while we work to address this issue. Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected]. You can also reach our support team here 👉 http://drivse.com/pages/contact-us ✨ Regards, DRIVSE support team
Elena C.
Posted
I purchased this product in December 2005 and I am still waiting for my refund. The company informed me that I need to send the product back to Portugal, which has made the process even more complicated and frustrating. In my opinion, the product is not worth the price they charge. Based on my experience, both the product quality and the customer service have been disappointing. Stay away from this scam.
Response from Drivse· Mar 26, 2026
Hello Elena! We sincerely apologize for the frustration and inconvenience you’ve experienced with your order such as the difficulties returning the items. We understand how upsetting this situation must be, and this is not the experience we want for our customers. We take your concerns very seriously and would like the opportunity to review your case, address the charges, and work toward a proper resolution regarding your return. Thank you for your patience and understanding while we work to address this issue. Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected] Please feel free to contact us during those hours if you have any questions or need assistance. Regards, DRIVSE support team
Tracy S.
Posted
Buyer Beware. Drivse advertises the shower head at a reasonable price, but what they don’t make clear is that the required hoses are sold separately. By the time you add what’s actually needed to use the product, you’re out hundreds more than expected. When I realized this and tried to cancel immediately, they refused. I was told to wait until the item arrived and then return it for a refund. Once it arrived, that’s where the real problem started. They would not provide proper return instructions. I went back and forth over email for months asking for the information needed to send it back. Endless delays, no clear answers, and no resolution. What should have been a simple purchase turned into a frustrating, time-consuming experience. Transparency and customer service matter. Unfortunately, Drivse delivered neither.
Response from Drivse· Mar 26, 2026
Hello Tracy, We sincerely apologize for the frustration and inconvenience you’ve experienced with your order, the unexpected charges, and the difficulties returning the items. We understand how upsetting this situation must be, and this is not the experience we want for our customers. We take your concerns very seriously and would like the opportunity to review your case, address the charges, and work toward a proper resolution regarding your return. Thank you for your patience and understanding while we work to address this issue. Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected] Please feel free to contact us during those hours if you have any questions or need assistance. Regards, DRIVSE support team
Vispi
Posted
I got the product ok and tried. But somewhat not satisfied so I sent many emails to Support @ Drivse to ask for details regarding RETURN and REFUND policy. But they have not responded yet. It’s been almost 3 weeks. They advertised as 60 days return guarantee!! No response yet. Still waiting. If they don’t respond then I will have to dispute the charges.
Response from Drivse· Mar 26, 2026
Hi! We’re truly sorry for the frustration and delay you’ve experienced regarding your return and refund request. This is not the experience we want for our customers, and we understand how disappointing it must feel to wait without clear communication. We take your concerns very seriously and would like to review your case to ensure your return and refund are handled properly. Thank you for your patience while we work to resolve this. Our customer hotline is available Monday to Friday, from 9AM to 6PM EST, at +1 844 764 0564, or you can email us directly at [email protected]. Please reach out during those hours so we can assist you right away.
