Excellent
604 reviews
DropguysDropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️
Dropguys (dropguys.com) has 604 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Showing 537 reviews with 5 stars · Clear filters
Susan L.
Posted
Khamille with Dropguys responded quickly and was very helpful when I had to cancel an order.
Response from Dropguys· Oct 3, 2026
Thank you, Susan! We really appreciate you taking the time to share your experience. It means a lot to hear that our team could respond quickly and make the cancellation process easier for you. — The Dropguys Team
FB
Posted
DROPGUYS have the best customer service I have ever experienced, I received the wrong item, and it was handled immediately in the best possible way. Their cases and screen protectors are fantastic, I have dropped my iPhone a few times, and thanks to the case it still looks brand new. Can't recommend this company and their products enough.
Response from Dropguys· Oct 3, 2026
Thank you for such a thoughtful review! We appreciate you sharing your experience with both our products and customer service. It’s great to hear our team could quickly resolve the mix-up and that your case has kept your iPhone protected through a few drops. Your support means a lot to us! — The Dropguys Team
Virginia S.
Posted
Fantastic customer service
Response from Dropguys· Sep 13, 2026
Hi Virginia, Thank you for the wonderful feedback! We truly appreciate you recognizing our customer service and taking a moment to share your experience. We’re always here to help whenever you need us. — The Dropguys Team
Sue B.
Posted
Customer service for dropguys is great. Their product is quality as well.
Response from Dropguys· Sep 13, 2026
Hi Sue, Thank you for the kind words! It means a lot to hear that you’ve been happy with both the quality of our products and the support from our team. We truly appreciate you taking the time to share your experience. — The Dropguys Team
Douglas H.
Posted
Quick response and rapid resolution
Response from Dropguys· Sep 13, 2026
Hi Douglas, Thank you for the kind words! We appreciate you highlighting the quick response and resolution. It means a lot to know our team was able to get things sorted without the runaround. — The Dropguys Team
EDUARDO
Posted
Great customer service, got back to me real quick, acknowledged my problem and help me to resolve it satisfactorily, 10 out of 10 service!
Response from Dropguys· Sep 13, 2026
Hi Eduardo, Thank you for the 10 out of 10! We really appreciate you taking the time to share your experience. It’s great to know our team was able to respond quickly, understand the issue, and get everything resolved for you. — The Dropguys Team
jon W.
Posted
The process of ordering a cover for my new phone was super easy. Shipping was fast. Product is awesome. I ended up breaking my camera cover ordered a new one and I ordered the wrong one. Got a hold of them to order another correct one and they sent me a new one no charge and didn’t even require me to send the one. I ordered incorrectly back all this transpired within three minutes on their website, it was unbelievably awesome Customer Service. I would highly recommend drop guys.
Response from Dropguys· Sep 2, 2026
Hi Jon, Thank you for such an amazing review! We love hearing that everything from ordering to shipping went smoothly, and that our team could quickly sort out the camera cover mix-up for you. We really appreciate the recommendation and your kind words about our customer service! — The Dropguys Team
Turner M.
Posted
I emailed dropguys to ask about their warranty policy for my phone cases. I had it for 2 years, and I’m very careless, so it got a little wear and tear. They have great phone cases (I haven’t had a crack in these two years), so I wanted to ask about a replacement. They responded in 3 minutes, and said that though they’re sold out, they would give me a $100 gift card to use at their store! Khamille was great!
Response from Dropguys· Sep 2, 2026
Hi Turner, Thanks for sharing your experience! Two years of solid protection is great to hear, and we’re happy our team could help with a replacement option even while the case is out of stock. We really appreciate the kind words! — The Dropguys Tea
