Nicole Z.
Posted
Horrible experience with Duracable
Horrible experience with Duracable. Sent a USED machine with many missing parts. Sent with damaged and unsafe cable. Sent machine back and did not refund us. With CC dispute team now. VERY SHADY BUSINESS. BEWARE!
Response from Duracable· Sep 19, 2024
Duracable Manufacturing Company does not sell or maintain inventory of used equipment. Each drain cleaning machine is manufactured on demand per individual customer specifications. Immediately following the customer's claim that parts were missing, we shipped replacements at our expense. Duracable stands by the quality of our equipment. The customer’s money has been refunded.