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Dutyfreedepot Reviews | Read Customer Reviews of dutyfreedepot.com

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Dutyfreedepot

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3.2

Average

333 reviews

DUDutyfreedepot3.2

Reviews333 About Contact

About Dutyfreedepot

Dutyfreedepot is listed under Professional Organizations.

Dutyfreedepot (dutyfreedepot.com) has 333 customer reviews on Consumer Courier, with an average rating of 3.2 out of 5.

Also known as: dutyfreedepot.com
Website: dutyfreedepot.com
Category: Professional Organizations
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 32% of reviews.
Most recent review: January 2025.

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Rating breakdown

5 star43%
4 star13%
3 star4%
2 star4%
1 star37%

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dutyfreedepot.com

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Dutyfreedepot reviews

Showing 142 reviews with 5 stars · Clear filters

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Belinda C.
Posted Apr 6, 2016
Customer Rating
Superior customer service.
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Bill
Posted Apr 5, 2016
Great service
Been using them for 3 years, shaky in the beginning, but have come a long way with their service. Got my order in less than 2 weeks without a problem.
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John H.
Posted Apr 3, 2016
Very attentive
Duty Free has an excellent customer service department. If a shipment doesn't arrive, or only a partial one, they are very quick to correct the problem. I highly recommend them.
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tom B.
Posted Mar 29, 2016
THE BEST COMPANY !
THE BEST COMPANY I EVER ORDERED FROM !
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Tom
Posted Mar 28, 2016
Great customer service
I have been a customer for years and they have always delivered. Have had a few instances where parcel didn't arrive due to USPS/Customs and they were always responsive and shipped a replacement. Some shipments take 2 to 3 weeks to arrive. My last order took 4 days, wow. Like some customers I was upset when they started charging for shipping. But if you wait for a sale it offsets the shipping costs. Excellent customer service.
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Ella N.
Posted Mar 20, 2016
good service
The company has excellent customer service, it is very easy to place an order. Your order is shipped almost immediately and is usually delivered within 2 weeks. I would strongly recommend this company for your needs.
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JC
Posted Mar 14, 2016
Purchase completed fine!
I made a purchase and I received it just fine. Their customer service always answered my emails, very transparent process. The mail arrived in my country within one week and the customs invoice process took two weeks (that is what it usually takes for any package). I'm very satisfed and will certainly do business again.
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Rod H.
Posted Mar 10, 2016
Good producta, prices & service.
Been using DFD for 2 years now. A few lost pkgs, but always re-shipped. Very satisfied & recommended. Rob in NY
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