Excellent
7,978 reviews
eCosmetics.comLooking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Showing 546 reviews with 1 star · Clear filters
Lin
Posted
Poor. Very poor.
Response from eCosmetics.com· Jan 4, 2025
Thank you for your feedback. Please rest assured that our customer care team is always happy to assist you, and we apologize for the experience you had. A customer care representative has reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Freya S.
Posted
Lied about giving me a refund and basically took my money and gave me damaged items it was terrible oil was all over the box. Had to throw everything away.
Response from eCosmetics.com· Jan 2, 2025
We sincerely apologize for any frustration you may have experienced. We strive to provide the best possible service, and we regret that we fell short of your expectations. Please reach out to us directly so we can assist you further and resolve any issues you may have. Your satisfaction is very important to us, and we would appreciate the opportunity to make things right. Our Customer Care Representatives are always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Ilove A.
Posted
They advertised that my order of two 5 pack Versace perfumes would come before Christmas, they lied. I tried to track my order but there is no legit tracking system. All it says is package is in “shipment”. I reached out to customer service they said my package is going to come later than Christmas due to holiday delivery issues. It’s been around 2 and a half weeks so I checked to see my order and they cancelled it because “they couldn’t fulfill it”. Very unprofessional and lost me forever as a customer. Currently waiting for my money to be returned .
Response from eCosmetics.com· Jan 1, 2025
Thank you for sharing your feedback, and I truly apologize for the frustration and disappointment you’ve experienced. This is certainly not the level of service we aim to provide, and I regret that we did not meet your expectations.We apologize for any frustration caused by the delay with your order. We aim to ship orders within our standard timeframes, but due to unexpected circumstances affecting our shipping facilities, delays may occur. Unfortunately, as no order information was included in your review, we are unable to locate your specific details to address this matter directly. We kindly ask that you reach out to us with your order number so we can investigate this issue and assist you promptly. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
bbbbk
Posted
This is an incompetent company. Do not order from them. Your package may never be sent. I'm still waiting over two weeks after purchase for delivery. 5076722 and 5069238. I could have ordered from Phillip B and Molton Brown sites instead of 3rd party. MB would take 2 days and free ship. I'm sorry but you guys annoyed me.
Response from eCosmetics.com· Dec 31, 2024
Thank you for bringing this to our attention. Our standard shipping timeframe is typically estimated at 2-8 business days. However, we are currently experiencing slight shipping delays, which may result in some orders arriving outside the usual timeframe. We sincerely apologize for any inconvenience this delay may have caused. A representative has reached out to you regarding this order to assist further. Please let us know if there is anything else we can do to enhance your experience, as we truly value your business and satisfaction. For additional assistance, our Customer Care Representatives are available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.
marsha
Posted
Not what I thought it would be for the money
Response from eCosmetics.com· Dec 26, 2024
We are very sorry that you are not completely satisfied with your order. Our 100% Satisfaction Guarantee means just that. If, for any reason, you are not completely satisfied with any product you purchase from us, you can return it within thirty days for a full refund, or for a full store credit within 31-60 days. A customer care representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Dominick W.
Posted
I’ve been waiting On my order for a long time now and I’m not getting any updates on the tracking.
Response from eCosmetics.com· Dec 26, 2024
Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 5th business day since your order was placed, and according to your tracking information, your order is expected to be delivered today, December 26th. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.
Ecem A.
Posted
I ordered an olaplex salon kit and I definitely think the product is fake because when I received the product, the serial numbers were intentionally erased and the qr code of the product was scratched off. If this product is original, why did they erase the serial number? It's a terrible situation.
Response from eCosmetics.com· Dec 23, 2024
We are very sorry to hear that the product you received was not to your satisfaction. I can assure you that every product eCosmetics sells is brand new, authentic, and guaranteed. We also stand by our 100% satisfaction guarantee, and if you're unhappy with your order, you can return it within 30 days for a full refund or store credit. For returns made within 31-60 days, we offer a store credit. To help resolve this issue, please contact us directly with your order number so we can investigate further. Our Customer Care Team is available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and on weekends from 9 a.m. to 9 p.m. EST.
Sam L.
Posted
Paid for expedited shipping in order to receive an item for Christmas. Unbeknownst to me the Company however decided to ship my package ground to save a penny thinking I'd still get it on time. Called customer service and they won't do anything. So not only will my mom's Christmas present not be here in time, they just don't care. Said I could refuse delivery if I want.
Response from eCosmetics.com· Dec 23, 2024
Thank you for your feedback, and we sincerely apologize for the frustration caused by this delay. While we strive to ensure timely deliveries, unforeseen shipping carrier delays can occasionally occur. Your order is currently expected to arrive by December 28th, though we remain hopeful it may arrive sooner. To address the delay, we’ve refunded the expedited shipping fee, which should reflect in your account within a few business days. We truly regret this experience and appreciate your understanding during the busy holiday season.
