Edible ArrangementsReviews of ediblearrangements.com

Terrible experience, arrangements came in all fallen apart, fruit not cold and to top it off, two days after the fruit had mold. I was partially refunded but i would like for people to see this and be careful eating the fruits after.

Online order error resulted in a blank valentine card which cost me $6.99. I called store and corporate and they each kept referring me back to each other. Would not refund money for any reason so they got money for a blank card. I am saddened that $7.00 was more important to them than satisfied customer.

I ordered a large arrangement (online) on Tuesday for deliver on Wednesday. The order was processed and paid. I checked to make sure it was delivered on Wednesday by calling the local store. Not only had they not delivered it, but they told me they do not deliver to my area. Funny...the corporate website seems to think they deliver to my area...hmmm…a local decision for expedience perhaps? Does corporate know they don’t honor orders if they don’t want to deliver to the area? Then, I asked why they didn't at least give me a courtesy call on Wed. morning. The manager of the Schertz, TX store told me, "we had important orders we had to get out." No joke. Her exact words. When I called her out on this, she denied saying it. Then she tried to backpedal. She never apologized. This could be the WORST customer service ever! First, she didn't inform me there was a problem in a timely manner and then she told me my order wasn't important. Had she told me in the morning, I could have made other arrangements to honor an important event. I will NEVER use Edible Arrangements again! My true rating is zero stars for the Schertz/Selma TX store.

Horrible! Don't waste your time or money. I could copy and paste what others have already posted. Also after the run around for a few days with no delivery, no answer by phone, my husband went up to the store and got our refund and he said there was no air conditioning and it smelled like rotten fruit. You've been warned. Don't use this company. They will definitely let you down.

This company is the worst. It is a shame you spend so much money on the products and when you have it delivered looks nothing like what you expected and missing items from the order. Called customer care it was like they didnt care. They refuse to give you a refund. First time ever order with edible arrangements and it will be my last. Sorry my mom did get what she expected for her birthday and not to mentioned they sit your order outside on the porch. Just awful service

STOP!!! Don't waste your time or money with Edible Arrangements. They are masters of the bait and switch. I ordered the Dipped Fruit™ Decadence Platter, with 2 dozen cookies and a birthday balloon for my father's birthday. What got delivered wasn't even close to the picture on their website. What was missing was pineapple, cantaloupe and honeydew and 4 cookies. What we got were a few of the chocolate dipped strawberries, a few chocolate turtles and a couple of peanut butter cups and a few grapes which were not in the order. Bait and switch? Yes. I called to complain and spoke to someone at their corporate office, who told me that they would contact the franchisee the following morning. I did not hear back the next day, so I called the local location that filled the order and spoke to someone who did not speak English that well, but was apologetic and promised to send out the correct order the next day. I gave her the chance to make it right, but they did not do what was promised. I just got off the phone with my credit card company to have the charge removed from my account. If you're looking for a company that excels in customer disservice or disappointment, then Edible Arrangements is the one for you. If you do order from EA make sure that you're getting what you paid for. My recommendation is to do your shopping somewhere else.

Would give 0 stars if i could. Ordered an arrangement. Spent $108. Ordered for same day delivery and waited all day only to look In my email abs see they weren’t delivering until the next day. I called the number was on hold 25 minutes and finally got assistance and the person from edible arrangements told me the budd lake New Jersey location decided to change the date themselves. You can’t do that. People are paying same day fees. I will never order from them again. You think they’d improve seeing all these negative reviews.

I couldn't be more upset or angry. They take your money don't deliver on time and refuse to refund liars and thieves. If I could give them a zero I would. They tried to deliver the day after her bday I called and canceled the order later that evening they tried to deliver it anyway. I informed the delivery driver I canceled it. Then I get a call this morning saying they are trying to call her to deliver it anyway. The shop owner refused to refund saying no refund and hung up in my ear. Called corporate they told me shop owners call. Liars thieves.