Embroidery DesignReviews of embroiderydesigns.com

I purchased a set of free standing lace mason jars. They fell a part when the stabilizer was removed. They responded to my concern and offered to replace the file with a file of my choice of equal value. I have yet to receive my replacement design. $14.00 wasted. I will not purchase anything else from them. The $14 designs are useless, extremely poor digitizing.

2 weeks ago, I would have given Embroidery Designs a 5. Have done business with them (purchasing designs) for years with no issues and great customer service. After a lull of a couple years, I have returned. Simple design purchases were as always. Then I tried things a bit more complex. Customer service is now awful. Impossible to talk to someone, always get directed to email. Now trying to resolve a $60 range discrepency - this rating is subject to change based on the outcome.

i purchased a 280 dollars upgrade of stitchartist from level 2 to level 3 and all i got was a download link that installs embrilliance software into my computer the serial number is nowhere to be found, if you people are selling software upgrades we as customers should not have to wait till is convenience to you to give us our serial numbers for the software, and if that is the case then you should wait till you are going to give it to us to proccess the charge!!!!! it is ridiculous that i have to pay you, and wait till you cn send me the serial number!!!!! very upset at those bussiness practices!!!!! that is BS!!!!!!!!

The reason for my dissatisfaction: I received an email on 10/1/2025 stating that Robison-Anton thread was buy 2, get 1 free. The sale ran from 10/1/25 to 10/7/25. I clicked through on the email link, put 18 spools in my cart, but at checkout NO discount would apply. I tried again on 10/2/2025, at which time the discount DID apply, but the cost per spool had increased to $7.93. I contacted customer service and the reponse I got boils down to "blah, blah, tariffs; blah, blah, blah sorry nothing we will do to remedy". won't purchase from a company that doesn't honor its sale price.

I’m so grateful to the customer service of this company. They are very quick to respond and make everything easy for you. I would definitely recommend Embroiderydesigns.com. They have been my no.1 website for designs which are excellent and such good value.