B. E.
Posted
System Features Subpar!
Better prices than ADT and live support, 2 stars. The app/system, 0 stars. A lot less features and details. Can't tell which door was opened & when, with app. No Quick Exit feature to leave the house, open the door to grab a pkg, or go in the garage. You have to disarm and arm every time. You can't set different volumes for different panels. The siren is annoying. The indoor Alula camera motion sensor feature isn't good. It misses activity often. Someone can enter without video capture. Useless!
Response from EMC Security· Nov 18, 2024
B. Evans, Thank you for taking the time to share your feedback. We apologize for the frustrations you have encountered with the system. The quick exit feature works with certain manufacturers, we'd like to look at your account to see if it is compatible. We would also like to investigate solutions for the siren and camera. Can you email your information to [email protected]? We appreciate your business.